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Take This Course
- £21.00
- 1 year
- Level 3
- Course Certificate
- Number of Units108
- Number of Quizzes2
- 2 days, 4 hours Gift this course
Description
Office admin, the heart of an organization, plays a vital role in office administration. A good administrative skill enhances individual as well as organizational growth. Learn every single important aspect to kick-start your career in this field through our Office Admin and Customer Service Diploma course.
The precise contents of the course teach you how to deal with administrative functions, different letter writing, documentation, reporting, recordkeeping, documentation. The course also teaches you how to manage customer, speak with them in a sound bite, and serve them with their demand.
At the end of the course, you will become an efficient admin knowing all the lurid aspects of administrative procedures.
Who is the course for?
- Professionals, employees or businessmen who want to improve the administration and customer service department of their company.
- People who want to know how administrative management and customer service work.
Entry Requirement:
- This course is available to all learners, of all academic backgrounds.
- Learners should be aged 16 or over to undertake the qualification.
- Good understanding of English language, numeracy and ICT are required to attend this course.
CPD Certificate from Course Gate
At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22.
Career path
This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry.
Course Curriculum
| Admin Support | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Getting Organized (I) | 00:05:00 | ||
| Module Three – Getting Organized (II) | 00:05:00 | ||
| Module Four – Managing Time | 00:05:00 | ||
| Module Five – Getting It All Done On Time | 00:05:00 | ||
| Module Six – Special Tasks | 00:05:00 | ||
| Module Seven – Verbal Communication Skills | 00:05:00 | ||
| Module Eight – Non-Verbal Communication Skills | 00:05:00 | ||
| Module Nine – Empowering Yourself | 00:05:00 | ||
| Module Ten – The Team of Two | 00:05:00 | ||
| Module Eleven – Taking Care of Yourself | 00:05:00 | ||
| Module Twelve – Wrapping Up | 00:05:00 | ||
| Administrative Management | |||
| Module One – Getting Started | 00:05:00 | ||
| Module Two – Why Your Office Needs Administrative Procedures | 00:05:00 | ||
| Module Three – Gathering the Right Tools | 00:05:00 | ||
| Module Four – Identifying Procedures to Include | 00:05:00 | ||
| Module Five – Top Five Procedures to Record | 00:05:00 | ||
| Module Six – What to Include in Your Binder (I) | 00:05:00 | ||
| Module Seven – What to Include in Your Binder (II) | 00:05:00 | ||
| Module Eight – Organizing Your Binder | 00:05:00 | ||
| Module Nine – What Not to Include in the Procedure Guide | 00:05:00 | ||
| Module Ten – Share Office Procedure Guide | 00:05:00 | ||
| Module Eleven – Successfully Executing the Guide | 00:05:00 | ||
| Module Twelve – Wrapping Up | 00:05:00 | ||
| Organisational Skills | |||
| Module One – Getting Started | 00:05:00 | ||
| Module Two – Remove the Clutter | 00:05:00 | ||
| Module Three – Prioritize | 00:05:00 | ||
| Module Four – Scheduling Your Time | 00:05:00 | ||
| Module Five – To Do Lists | 00:05:00 | ||
| Module Six – Paper and Paperless Storage | 00:05:00 | ||
| Module Seven – Organization in Your Work Area | 00:05:00 | ||
| Module Eight – Tools to Fight Procrastination | 00:05:00 | ||
| Module Nine – Organizing Your Inbox | 00:05:00 | ||
| Module Ten – Avoid the Causes of Disorganization | 00:05:00 | ||
| Module Eleven – Discipline is the Key to Stay Organized | 00:05:00 | ||
| Module Twelve – Wrapping Up | 00:05:00 | ||
| Organisational Skills Course for Administrator- Activities | 00:00:00 | ||
| Customer Relations and Dealings | |||
| Module One – Getting Started | 00:05:00 | ||
| Module Two – The Right Attitude Starts with You | 00:05:00 | ||
| Module Three – Stress Management (Internal Stressors) | 00:05:00 | ||
| Module Four – Stress Management (External Stressors) | 00:05:00 | ||
| Module Five – Transactional Analysis | 00:05:00 | ||
| Module Six – Why are Some Customers Difficult | 00:05:00 | ||
| Module Seven – Dealing with the Customer Over the Phone | 00:05:00 | ||
| Module Eight – Dealing with the Customer In Person | 00:05:00 | ||
| Module Nine – Sensitivity in Dealing with Customers | 00:05:00 | ||
| Module Ten – Scenarios of Dealing with a Difficult Customer | 00:05:00 | ||
| Module Eleven – Following up With a Customer Once You Have Addressed Their Issue | 00:05:00 | ||
| Module Twelve – Wrapping Up | 00:05:00 | ||
| Customer Service: Telephone Etiquette | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Aspects of Phone Etiquette | 01:00:00 | ||
| Module Three – Using Proper Phone Language | 01:00:00 | ||
| Module Four – Eliminate Phone Distractions | 01:00:00 | ||
| Module Five – Inbound Calls | 01:00:00 | ||
| Module Six – Outbound Calls | 01:00:00 | ||
| Module Seven – Handling Rude or Angry Callers | 01:00:00 | ||
| Module Eight – Handling Interoffice Calls | 01:00:00 | ||
| Module Nine – Handling Voicemail Messages | 01:00:00 | ||
| Module Ten – Methods of Training Employees | 01:00:00 | ||
| Module Eleven – Correcting Poor Telephone Etiquette | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Customer Relationship Management | |||
| Customer Relationship Management | 00:10:00 | ||
| What CRM Is and Who It Serves | 00:15:00 | ||
| Checklist for Success | 00:15:00 | ||
| Requirement Driven Product Selection | 00:15:00 | ||
| Considerations in Tool Selection | 00:15:00 | ||
| Strategies for Customer Retention | 00:15:00 | ||
| Building the Future | 00:15:00 | ||
| Homegrown vs. Application Service Provider | 00:15:00 | ||
| Evaluating and Reviewing Your Program | 00:15:00 | ||
| The Development Team | 00:15:00 | ||
| Microsoft Office Word | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Opening | 01:00:00 | ||
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Document | 01:00:00 | ||
| Module Five – Basic Editing Tasks | 01:00:00 | ||
| Module Six – Basic Formatting Tasks | 01:00:00 | ||
| Module Seven – Formatting Paragraphs | 01:00:00 | ||
| Module Eight – Advanced Formatting Tasks | 01:00:00 | ||
| Module Nine – Working with Styles | 01:00:00 | ||
| Module Ten – Formatting the Page | 01:00:00 | ||
| Module Eleven – Sharing Your Document | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Microsoft Office Powerpoint | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Opening PowerPoint | 01:00:00 | ||
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Presentation | 01:00:00 | ||
| Module Five – Working with Text | 01:00:00 | ||
| Module Six – Formatting Text and Paragraphs | 01:00:00 | ||
| Module Seven – Adding Pictures | 01:00:00 | ||
| Module Eight – Advanced Formatting Tasks | 01:00:00 | ||
| Module Nine – Working with Transitions and Animations | 01:00:00 | ||
| Module Ten – Setting Up Your Slide Show | 01:00:00 | ||
| Module Eleven – Showtime! | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Microsoft Office Excel | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Opening Excel | 01:00:00 | ||
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Worksheet | 01:00:00 | ||
| Module Five – Viewing Excel Data | 01:00:00 | ||
| Module Six – Building Formulas | 01:00:00 | ||
| Module Seven – Using Excel Functions | 01:00:00 | ||
| Module Eight – Using Quick Analysis | 01:00:00 | ||
| Module Nine – Formatting Your Data | 01:00:00 | ||
| Module Ten – Using Styles, Themes, and Effects | 01:00:00 | ||
| Module Eleven – Printing and Sharing Your Workbook | 01:00:00 | ||
| Module Twelve – Wrapping Up | 01:00:00 | ||
| Mock Exam | |||
| Mock Exam- Office Admin and Customer Service Diploma | 00:30:00 | ||
| Final Exam | |||
| Final Exam- Office Admin and Customer Service Diploma | 00:30:00 | ||
| Certificate and Transcript | |||
| Order Your Certificates or Transcripts | 00:00:00 | ||
Office Admin and Customer Service Diploma
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Take This Course
- £21.00
- 1 year
- Level 3
- Course Certificate
- Number of Units108
- Number of Quizzes2
- 2 days, 4 hours Gift this course
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