Overview

Happy customers are the key to a profitable business. However, satisfying customers is not an easy task, it comes with loads of challenges. To help you face these challenges with expertise we have created the perfect solution. The Customer Service Fundamentals course will help you develop the course skills you need to please consumers.

In this ultimate training, you will gain an in-depth understanding of customer service. The easily digestible modules will teach you the strategies for handling customer complaints. In addition, you will receive lectures on providing service to the clients through telephone. Further in the course, you will get the opportunity to improve your communication skills. Along with that, the course will equip you with the competence and confidence to apply your own personal style.

When you complete the course you will receive a CPD certificate of achievement. This certificate will prove your expertise in this area and assist you to land a promising job in customer service. So, join and boost your career!

Learning Outcomes 

• Learn how to identify the customer expectation 
• Develop the expertise to deal with the customer complaints 
• Work on your business communication and verbal, non-verbal and written communication skills
• Build the skills to manage customers through telephone 
• Acquire the confidence to work with your own personal style 

Who is this Course for?

The Customer Service Fundamentals course will equip the learners with the ability to provide excellent services to customers. It will help both the current and future professionals in this sector to climb the career ladder.

Requirements

• Individuals from any background can take the course 
• A good understanding of the English language, numeracy and ICT
• Any smart device such as a laptop, pc, or smartphone with an internet connection

CPD Certificate from Course Gate 

After completing the final assignment, you will receive a CPD-accredited certificate. The PDF copy of the certificate will cost you £9. You can order the hard copy for £15, or you can get both the hard copy and PDF certificate for £22.

Career path

This course will provide the learners with an in-depth understanding of the subject. After completing the course, the learners will develop the skills and knowledge to explore career opportunities in the following fields 

• Customer Service Representative
• Telemarketer 
• Customer Relations Specialist