From time to time, we all face communications which we expect to be challenging and which we may feel ill-equipped to handle. The Difficult Conversation Management course is intended to help you tackle difficulties at an early stage and grasp how to prevent the situation from worsening and sustain good relationships with friends, family or colleagues.
This course will provide you with the basic concepts, skills and mindsets for holding conversations about difficult or intricate issues. You will learn to adopt the right approach, prepare yourself carefully and develop the right skills, mindset and behaviour that are essential to your success. Besides, gain the ability to handle the conversation effectively and drive it to a successful completion agreeable to all included.
Who is this course for?
Difficult Conversation Management is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don’t have to worry about the quality.
Our Difficult Conversation Management is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc.
This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry.
|Introduction – Welcome from Alan Stevens||00:02:00|
|Why Are Some Conversations Difficult?||00:02:00|
|Set-Up and Room Layout||00:03:00|
|How to Start the Conversation||00:02:00|
|Active Listening and Responding||00:02:00|
|Ask Open and Supportive Questions||00:02:00|
|Focus on Facts, Not Personalities||00:01:00|
|Use of Tone and Body Language||00:02:00|
|Exploring Alternative Solutions||00:01:00|
|How to Close a Difficult Conversation||00:02:00|
|Summary – What We’ve Covered||00:01:00|
|Thank You and Next Steps||00:01:00|
|Order your Certificate||00:00:00|
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