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Difficult Conversation Management

4.7( 9 REVIEWS )

Difficult Conversation Management

4.7( 9 REVIEWS )
Managing Difficult Conversations TAKE THIS COURSE

From time to time, we all face communications which we expect to be challenging and which we may feel ill-equipped to handle. The Difficult Conversation Management course is intended to help you tackle difficulties at an early stage and grasp how to prevent the situation from worsening and sustain good relationships with friends, family or colleagues.

This course will provide you with the basic concepts, skills and mindsets for holding conversations about difficult or intricate issues. You will learn to adopt the right approach, prepare yourself carefully and develop the right skills, mindset and behaviour that are essential to your success. Besides, gain the ability to handle the conversation effectively and drive it to a successful completion agreeable to all included.

Who is this course for?

Difficult Conversation Management is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don’t have to worry about the quality.


Our Difficult Conversation Management is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc.

Career path

This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry.

Course Curriculum

Introduction – Welcome from Alan Stevens 00:02:00
Difficult Conversations
Why Are Some Conversations Difficult? 00:02:00
Preparation 00:02:00
Set-Up and Room Layout 00:03:00
How to Start the Conversation 00:02:00
Active Listening and Responding 00:02:00
Ask Open and Supportive Questions 00:02:00
Focus on Facts, Not Personalities 00:01:00
Use of Tone and Body Language 00:02:00
Exploring Alternative Solutions 00:01:00
Handling Challenge 00:03:00
How to Close a Difficult Conversation 00:02:00
Summary – What We’ve Covered 00:01:00
Thank You and Next Steps 00:01:00
Course Certification
Order your Certificate 00:00:00
Difficult Conversation Management

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Managing Difficult Conversations TAKE THIS COURSE



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