Retail Customer Service and Visual Merchandising Training

4.9( 7 REVIEWS )
456 STUDENTS

This Retail Customer Service and Visual Merchandising Training is designed to develop your understanding of the wider commercial environment in which retail operates. In this course, you will learn how to create strategies for store design and presentation, and how to develop language for product presentations. You’ll explore the terminology of visual merchandising. Through the course you’ll discover the importance of supply chain and inventory management. You’ll learn how to ensure that your team delivers excellent customer service. Learn how the role of visual merchandiser fits into the retail sector. You’ll understand the role that pricing strategy and how it influences consumer choice. The course will develop your ability to manage people and their performance. You’ll understand the importance of visual display. You’ll gain the information needed to help you become confident in carrying out visual display merchandising.

Who is this course for?

Retail Customer Service and Visual Merchandising Training is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. This course is CPD accredited so you don’t have to worry about the quality.

Requirements

Our Retail Customer Service and Visual Merchandising Training is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc.

Career path

This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry.

Course Curriculum

Retail Customer Service
Introduction To Retail Customer Service 00:15:00
Understanding Customer Expectations 00:10:00
Customer Value And Satisfaction 00:15:00
Customer Service And Customer Satisfaction In Retailing 00:10:00
Importance of measuring customer satisfaction 00:20:00
Strategic Management 00:30:00
Types of Decision making Process 00:15:00
Provide Customer Service Excellence To The External Customer 00:30:00
Provide Customer Service Excellence To The Internal Customer 00:10:00
Standards of Performance 00:30:00
The Retail Marketing Mix 00:30:00
Levels Of Customer Satisfaction 00:15:00
Brand Loyalty 00:15:00
Customer Satisfaction Questionnaire 00:15:00
Visual Merchandising
Visual Merchandising 00:15:00
Role of Visual Merchandiser 00:15:00
Responsibilities and Requirements 00:15:00
Elements of Visual Merchandising 00:15:00
Visual Merchandising Techniques 00:20:00
Pop-Up Shops and Window Display 00:30:00
Retail Signage 101 00:15:00
Marketing Your Pop-up Shop 00:15:00
Merchandising Your Store 00:15:00
Mannequins 00:15:00
Dressing Mannequins 00:30:00
Fixtures 00:15:00
Floor Layouts and Aisle Spacing 00:15:00
Jewelry Store and Boutiques 00:15:00
Cash Register Area Merchandising 00:15:00
21st Century Merchandising 00:15:00
Surviving in Retail Industry 00:15:00
Visual Merchandising & Online Retailing 00:15:00
Pop-Up Stores and Its Popularity 00:15:00
Career in Merchandising 00:15:00
Mock Exam
Mock Exam- Retail Customer Service and Visual Merchandising Training 00:30:00
Final Exam
Final Exam- Retail Customer Service and Visual Merchandising Training 00:30:00

Course Reviews

4.9

4.9
7 ratings
  • 5 stars0
  • 4 stars0
  • 3 stars0
  • 2 stars0
  • 1 stars0

No Reviews found for this course.

TAKE THIS COURSE

Instructors

456 STUDENTS ENROLLED

© Course Gate Edukite Ltd, Reg no: 11378092