This Retail Customer Service and Visual Merchandising Training is designed to develop your understanding of the wider commercial environment in which retail operates. In this course, you will learn how to create strategies for store design and presentation, and how to develop language for product presentations. You’ll explore the terminology of visual merchandising. Through the course you’ll discover the importance of supply chain and inventory management. You’ll learn how to ensure that your team delivers excellent customer service. Learn how the role of visual merchandiser fits into the retail sector. You’ll understand the role that pricing strategy and how it influences consumer choice. The course will develop your ability to manage people and their performance. You’ll understand the importance of visual display. You’ll gain the information needed to help you become confident in carrying out visual display merchandising.
Who is this course for?
Retail Customer Service and Visual Merchandising Training is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. This course is CPD accredited so you don’t have to worry about the quality.
Our Retail Customer Service and Visual Merchandising Training is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc.
This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry.
|Retail Customer Service|
|Introduction To Retail Customer Service||00:15:00|
|Understanding Customer Expectations||00:10:00|
|Customer Value And Satisfaction||00:15:00|
|Customer Service And Customer Satisfaction In Retailing||00:10:00|
|Importance of measuring customer satisfaction||00:20:00|
|Types of Decision making Process||00:15:00|
|Provide Customer Service Excellence To The External Customer||00:30:00|
|Provide Customer Service Excellence To The Internal Customer||00:10:00|
|Standards of Performance||00:30:00|
|The Retail Marketing Mix||00:30:00|
|Levels Of Customer Satisfaction||00:15:00|
|Customer Satisfaction Questionnaire||00:15:00|
|Role of Visual Merchandiser||00:15:00|
|Responsibilities and Requirements||00:15:00|
|Elements of Visual Merchandising||00:15:00|
|Visual Merchandising Techniques||00:20:00|
|Pop-Up Shops and Window Display||00:30:00|
|Retail Signage 101||00:15:00|
|Marketing Your Pop-up Shop||00:15:00|
|Merchandising Your Store||00:15:00|
|Floor Layouts and Aisle Spacing||00:15:00|
|Jewelry Store and Boutiques||00:15:00|
|Cash Register Area Merchandising||00:15:00|
|21st Century Merchandising||00:15:00|
|Surviving in Retail Industry||00:15:00|
|Visual Merchandising & Online Retailing||00:15:00|
|Pop-Up Stores and Its Popularity||00:15:00|
|Career in Merchandising||00:15:00|
|Mock Exam- Retail Customer Service and Visual Merchandising Training||00:30:00|
|Final Exam- Retail Customer Service and Visual Merchandising Training||00:30:00|
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