Admin, Secretarial & PA Diploma

5( 2 REVIEWS )

Boost your everyday administrative skills and manage everyday office tasks faster and more efficiently with the Admin, Secretarial & PA Diploma. This diploma course is endorsed by ABC Awards – an organisation that ensures professional, reputable certification for further education.

This comprehensive training course is ideal for beginners who are new to this field and want to fast track their professional development with a certified qualification. Throughout the course, you will develop your understanding of fundamental office procedures and best practices and will develop essential organisational, communication, and time management skills. 

You will learn the techniques and rules of effective business writing, how to prioritise your workload, deliver killer presentations, and look and sound the part to land your dream job. Besides, you will receive step-by-step guidance on how to use leading Microsoft Office software, Excel, Word, and PowerPoint, to be able to master everyday office tasks.

Learning Objectives

  • Exceptional organisational skills and conducting yourself in the most professional manner
  • Professional time management and prioritisation skills
  • Excellent written and verbal communication skills
  • An understanding of how to handle sensitive matters with care and wisdom
  • The confidence needed to supervise significant and ambitious tasks
  • Improved efficiency and attention to detail
  • The ability to remain calm under pressure and manage conflict
  • Knowledge of fundamental secretarial functions in an office setting
  • The opportunity to take your career to a higher level
  • Simple yet effective stress management techniques to get through difficult days
  • Professional techniques for interacting with people of different levels in various business situations

Who is this Course for?

This accredited course is ideal for those looking to secure an office PA, secretarial or administrative role, as well as professionals in this field who are seeking promotion and want to test their knowledge. Our modules are designed for distance learning, providing a flexible alternative to a traditional classroom. With plenty of competition in this field, this diploma course will propel your career to new heights and provide you with the practical skills to ensure you stand out from the crowd. There are no entry requirements, and learners of all academic backgrounds can benefit from the specialist training this course provides

Entry Requirement:

  • This course is available to all learners, of all academic backgrounds.
  • Learners should be aged 16 or over to undertake the qualification.
  • Good understanding of English language, numeracy and ICT are required to attend this course.


At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme.  This means that Course Gate has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 5 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Course Gate to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications.   ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met.  A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification.  For further information please visit the Learner FAQs on the Quality Licence Scheme website.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales


Endorsed Certificate of Achievement

At the successful completion of the course, the learners can order an endorsed certificate of achievement from ABC & Certa Awards by paying the fee of £108. There is an additional £10 delivery charge for international students.

Certificate of Completion from Course Gate

At the successful completion of the course, the learners may order the Certificate of Completion from Course Gate (soft copy) by paying only £2. For the Printed hard copy of the certificate, the learners have to pay £9. There is an additional £10 delivery charge for international students.

Career path

On successful completion, you will have the opportunity to explore a wide range of professional roles, including:

  • Personal Assistant (PA)
  • Personal Executive Assistant
  • Receptionist
  • Office Assistant
  • Secretary
  • Support Secretary
  • Data Entry Clerk
  • Administrative Assistant
  • Office Manager
  • Personal Concierge
  • Executive Assistant

Course Curriculum

Module 1: Personal Assistant
Module 01: Personal Assistant 00:35:00
Assessment Module 1
Module 01 Final Quiz Exam – Admin, Secretarial & PA 00:10:00
Module 2: Admin Support
Module 02: Admin Support 00:50:00
Assessment Module 2
Module 02 Final Quiz Exam – Admin, Secretarial & PA 00:10:00
Module 3: Administrative Management
Module 03: Administrative Management 00:30:00
Assessment Module 3
Module 03 Final Quiz Exam – Admin, Secretarial & PA 00:10:00
Module 4: Organisational Skills
Module 04: Organisational Skills 01:00:00
Assessment Module 4
Module 04 Final Quiz Exam – Admin, Secretarial & PA 00:10:00
Module 5: Telephone Etiquette
Module 05: Telephone Etiquette 01:00:00
Assessment Module 5
Module 05 Final Quiz Exam – Admin, Secretarial & PA 00:10:00
Module 6: Business Writing
Module 06: Business Writing 01:00:00
Assessment Module 6
Module 06 Final Quiz Exam – Admin, Secretarial & PA 00:10:00
Module 7: Time Management
Module 07: Time Management 00:35:00
Assessment Module 7
Module 07 Final Quiz Exam – Admin, Secretarial & PA 00:10:00
Module 8: Body Language and Effective Communication
Module 08: Body Language and Effective Communication 00:45:00
Assessment Module 8
Module 08 Final Quiz Exam – Admin, Secretarial & PA 00:10:00
Module 9: Meeting Management
Module 09: Meeting Management 01:30:00
Assessment Module 9
Module 09 Final Quiz Exam – Admin, Secretarial & PA 00:10:00
Module 10: Microsoft Excel
Navigate the Excel User Interface 00:28:00
Use Excel Commands 00:10:00
Create and Save a Basic Workbook 00:19:00
Enter Cell Data 00:12:00
Use Excel Help 00:05:00
Create Worksheet Formulas 00:15:00
Insert Functions 00:17:00
Reuse Formulas and Functions 00:17:00
Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00
Search for and Replace Data 00:09:00
Use Proofing and Research Tools 00:07:00
Apply Text Formats 00:17:00
Apply Number Format 00:08:00
Align Cell Contents 00:09:00
Apply Styles and Themes 00:12:00
Apply Basic Conditional Formatting 00:11:00
Create and Use Templates 00:07:00
Preview and Print a Workbook 00:10:00
Set Up the Page Layout 00:08:00
Configure Headers and Footers 00:07:00
Manage Worksheets 00:05:00
Manage Workbook and Worksheet Views 00:07:00
Manage Workbook Properties 00:05:00
Assessment Module 10
Module 10 Final Quiz Exam – Admin, Secretarial & PA 00:10:00



© Course Gate Edukite Ltd, Reg no: 11378092