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Advanced Diploma in Customer Service

4.7( 7 REVIEWS )
578 STUDENTS

This Advanced Diploma in Customer Service aims to teach the necessary requirements of those working in a business who work closely with clients so that the care they provide is to the highest standard. It is also for learners whose job role requires them to deliver continually improving service to customers

With this course you will gain a valuable understanding of a range of technical skills and behaviours in communicating with customers, resolving customer service problems and supporting service improvements. Also, learn how to deal with difficult customers and also connect with your customers online. Develop an advanced set of skills and hone knowledge that can be applied in any sector or organisation type. 

Who is this course for?

Advanced Diploma in Customer Service is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don’t have to worry about the quality.

Requirements

Our Advanced Diploma in Customer Service is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc.

Career path

This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry.

Course Curriculum

Customer Service
Module One – Getting Started 00:30:00
Module Two – Who We Are and What We Do 01:00:00
Module Three – Establishing Your Attitude 01:00:00
Module Four – Identifying and Addressing Customer Needs 01:00:00
Module Five – Generating Return Business 01:00:00
Module Six – In-Person Customer Service 01:00:00
Module Seven – Giving Customer Service over the Phone 01:00:00
Module Eight – Providing Electronic Customer Service 01:00:00
Module Nine – Recovering Difficult Customers 01:00:00
Module Ten – Understanding When to Escalate 01:00:00
Module Eleven – Ten Things You Can Do to WOW Customers Every Time 01:00:00
Module Twelve – Wrapping Up 01:00:00
Customer Relationship Management
Customer Relationship Management 00:10:00
What CRM Is and Who It Serves 00:15:00
Checklist for Success 00:15:00
Requirement Driven Product Selection 00:15:00
Considerations in Tool Selection 00:15:00
Strategies for Customer Retention 00:15:00
Building the Future 00:15:00
Homegrown vs. Application Service Provider 00:15:00
Evaluating and Reviewing Your Program 00:15:00
The Development Team 00:15:00
Mock Exam
Mock Exam- Advanced Diploma in Customer Service 00:20:00
Final Exam
Final Exam- Advanced Diploma in Customer Service 00:20:00

Course Reviews

4.7

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