This Advanced Diploma in Customer Service aims to teach the necessary requirements of those working in a business who work closely with clients so that the care they provide is to the highest standard. It is also for learners whose job role requires them to deliver continually improving service to customers
With this course you will gain a valuable understanding of a range of technical skills and behaviours in communicating with customers, resolving customer service problems and supporting service improvements. Also, learn how to deal with difficult customers and also connect with your customers online. Develop an advanced set of skills and hone knowledge that can be applied in any sector or organisation type.
Who is this course for?
Advanced Diploma in Customer Service is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don’t have to worry about the quality.
Our Advanced Diploma in Customer Service is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc.
This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry.
|Module One – Getting Started||00:30:00|
|Module Two – Who We Are and What We Do||01:00:00|
|Module Three – Establishing Your Attitude||01:00:00|
|Module Four – Identifying and Addressing Customer Needs||01:00:00|
|Module Five – Generating Return Business||01:00:00|
|Module Six – In-Person Customer Service||01:00:00|
|Module Seven – Giving Customer Service over the Phone||01:00:00|
|Module Eight – Providing Electronic Customer Service||01:00:00|
|Module Nine – Recovering Difficult Customers||01:00:00|
|Module Ten – Understanding When to Escalate||01:00:00|
|Module Eleven – Ten Things You Can Do to WOW Customers Every Time||01:00:00|
|Module Twelve – Wrapping Up||01:00:00|
|Customer Relationship Management|
|Customer Relationship Management||00:10:00|
|What CRM Is and Who It Serves||00:15:00|
|Checklist for Success||00:15:00|
|Requirement Driven Product Selection||00:15:00|
|Considerations in Tool Selection||00:15:00|
|Strategies for Customer Retention||00:15:00|
|Building the Future||00:15:00|
|Homegrown vs. Application Service Provider||00:15:00|
|Evaluating and Reviewing Your Program||00:15:00|
|The Development Team||00:15:00|
|Mock Exam- Advanced Diploma in Customer Service||00:20:00|
|Final Exam- Advanced Diploma in Customer Service||00:20:00|
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