Call Centre & Customer Service Training Course

4.6( 7 REVIEWS )
419 STUDENTS

Description:

The key to a company’s success is making sure their call centre supervisors are trained in their products, services and values. Call centre supervisors work as coaches, working with each employee in the centre to help them understand what the company does. This Call Centre & Customer Service Training Course is designed to help call centre professionals expertly handle customer calls and ensure that every caller receives the best possible service. Learn how to create raving fans every time you engage with your customers! The course will provide you with the skill building in every aspect of handling calls from customers such as the use of probing techniques, voice control, what to say when rapport building and much more.

Who is this Course for?

Call Centre & Customer Service Training Course is perfect for anyone trying to learn potential professional skills.

As there is no experience and qualification required for this course, it is available for all students from any academic background.

Entry Requirement:

  • This course is available to all learners, of all academic backgrounds.
  • Learners should be aged 16 or over to undertake the qualification.
  • Good understanding of the English language, numeracy and ICT are required to attend this course.

Career path

This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry.

Course Curriculum

Call Centre & Customer Service Training Course
Module One – Getting Started 00:15:00
Module Two – The Basics (I) 00:30:00
Module Three – The Basics (II) 00:30:00
Module Four – Phone Etiquette 01:00:00
Module Five – Tools 01:00:00
Module Six – Speaking Like a Star 00:30:00
Module Seven – Types of Questions 01:00:00
Module Eight – Bench marking 00:30:00
Module Nine – Goal Setting 00:30:00
Module Ten – Key Steps 01:00:00
Module Eleven – Closing 01:00:00
Module Twelve – Wrapping Up 00:30:00
Activities
Call Centre & Customer Service Training Course- Activities 00:00:00
Recommended Reading
Recommended Reading : Call Centre & Customer Service Training Course 00:00:00
Mock Exam
Mock Exam- Call Centre & Customer Service Training Course 00:20:00
Final Exam
Final Exam- Call Centre & Customer Service Training Course 00:20:00

Course Reviews

4.6

4.6
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