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Customer Care Training

4.9( 9 REVIEWS )
435 STUDENTS

The success and failure of an organization, company, or products depend on customers’ satisfaction. Learn how to gratify your consumers providing the best support through our Customer Care Training course. The precise contents of the course enable you to learn a board range of skills, competencies, and knowledge that may assist to bring the utmost success for your career as well as organization growth.

The course will clearly explain the responsibilities of your role. Following that, it guides you how to communicate with customers confidently, manage them, listen to their problems, and provide an ultimate solution to satisfy them. Moreover, it teaches you how to enhance your time management ability, greeting efficiency, caring activity profoundly.

Overall, it teaches you all the relevant aspects of customer care so that you can kick-start your career in this role in a sound-bite.

Who is this course for?

Customer Care Training is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don’t have to worry about the quality.

Requirements

Our Customer Care Training is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc.

Career path

This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry.

Course Curriculum

Overview
Customer Care Promo FREE 00:02:00
Introductory video 00:01:00
Lesson Two: Experiencing Customer Care
Exploring Our Own Experiences of Being Customers 00:01:00
Exploring Our Own Experiences Part Two 00:05:00
Lesson Three: Meet and Greet
Meet and Greet 00:03:00
Lesson Four: Equality and Diversity
Equality and Diversity 00:07:00
Lesson Five: Telephone Skills
Developing Your Telephone Skills 00:12:00
Lesson Six: Hints and Tips
Hints and Tips for Best Practice 00:18:00
Lesson Seven: Complaints
Dealing with Complaints 00:11:00
Lesson Eight: Conclusion
Conclusion 00:02:00
Course Certification
Order your Certificate 00:00:00

Course Reviews

4.9

4.9
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