The success and failure of an organization, company, or products depend on customers’ satisfaction. Learn how to gratify your consumers providing the best support through our Customer Care Training course. The precise contents of the course enable you to learn a board range of skills, competencies, and knowledge that may assist to bring the utmost success for your career as well as organization growth.
The course will clearly explain the responsibilities of your role. Following that, it guides you how to communicate with customers confidently, manage them, listen to their problems, and provide an ultimate solution to satisfy them. Moreover, it teaches you how to enhance your time management ability, greeting efficiency, caring activity profoundly.
Overall, it teaches you all the relevant aspects of customer care so that you can kick-start your career in this role in a sound-bite.
Who is this course for?
Customer Care Training is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don’t have to worry about the quality.
Our Customer Care Training is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc.
CPD Certificate from Course Gate
At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99.
This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry.
|Customer Care Promo||FREE||00:02:00|
|Lesson Two: Experiencing Customer Care|
|Exploring Our Own Experiences of Being Customers||00:01:00|
|Exploring Our Own Experiences Part Two||00:05:00|
|Lesson Three: Meet and Greet|
|Meet and Greet||00:03:00|
|Lesson Four: Equality and Diversity|
|Equality and Diversity||00:07:00|
|Lesson Five: Telephone Skills|
|Developing Your Telephone Skills||00:12:00|
|Lesson Six: Hints and Tips|
|Hints and Tips for Best Practice||00:18:00|
|Lesson Seven: Complaints|
|Dealing with Complaints||00:11:00|
|Lesson Eight: Conclusion|
|Order your Certificate||00:00:00|
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