Customer Relationship Management

4.5( 7 REVIEWS )
153 STUDENTS

Customer Relationship Management

4.5( 7 REVIEWS )
153 STUDENTS

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Overview:

Customer relationship management helps in customer retention. It is essential in every business for increased profits. Set your business for higher productivity and efficiency with the Customer Relationship Management course.

Effective CRM implementation can improve customer relationships, attract new prospective customers, and win back former customers. This Customer Relationship Management Course will teach you about CRM fundamentals and equip you with the skills to build strong customer relationships. It will teach you how to create a CRM strategy for your business. You’ll pick up valuable information on data analysis in CRM and how to deepen your customer relationships. The training will also enhance your ability to handle customer complaints and familiarise you with the emerging trends of CRM. 

Please note that this course only gives you the theoretical knowledge to succeed in this industry. Our Customer Relationship Management Course doesn’t entitle you to practise as a professional in this specific sector.

Learning Objectives

    • Learn the CRM fundamentals
    • Know about data analysis in CRM
    • Enrich your knowledge of CRM database management
    • Know how to deepen customer relationships
    • Learn to handle customer complaints

Who is this Course for?

This Customer Relationship Management Course is ideal for aspiring professionals who wish to gain the relevant skills and knowledge to fast track their careers. It is for those who have little or no knowledge of CRM or those who are new to the field and want to test their skills and knowledge. There are no entry requirements for this course. However, an eye for detail and a creative mind is essential.

Entry Requirement

Anyone interested in learning more about this subject should take this Customer Relationship Management course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject.

The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day.

CPD Certificate from Course Gate

At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99.

Career path

On successful completion of the Customer Relationship Management Course, learners can progress to a more advanced program from our course list. Career opportunities in this field include freelancing or working in-house, within a range of professional settings, with the opportunity to earn a high salary. Related professions in this industry include:

    • CRM Analyst
    • CRM Consultant
    • CRM Developer
    • CRM Executive
    • CRM Manager
    • CRM Specialist

Course Curriculum

Module 01: Introduction to Customer Relationship Management (CRM)
Introduction to Customer Relationship Management (CRM) 00:22:00
Module 02: CRM Fundamentals
CRM Fundamentals 00:24:00
Module 03: CRM Strategies
CRM Strategies 00:33:00
Module 04: Data Analysis in CRM
Data Analysis in CRM 00:28:00
Module 05: CRM Databases
CRM Databases 00:21:00
Module 06: Deepening Customer Relationship
Deepening Customer Relationship 00:23:00
Module 07: Handling Customer Complaints
Handling Customer Complaints 00:22:00
Module 08: Future of CRM
Future of CRM 00:25:00
Assignment
Assignment – Customer Relationship Management 00:00:00
Course Certification
Order your Certificate 00:00:00
Customer Relationship Management
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Instructors

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