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Flight Attendant Training with Customer Support Skills

4.8( 7 REVIEWS )
462 STUDENTS

If you love working with people and travelling or desire to become a flight attendant, then you may consider taking this course!

The airline industry is a very impressive industry. It is vital for flight attendants to posse the ability to listen and understand to what customers are saying to handle various situations.

The Flight Attendant Training with Customer Support Skills course is designed to prepare you for this exciting industry, taking you through all the training required for you to enjoy and succeed in this fascinating and satisfying job. This course also demonstrates how to develop your customer service skills and deal with routine tasks, unusual and challenging situations. Besides, you’ll be acquainted with the emergency procedures, the manner of serving meals and drinks, expertise to take care of special needs passengers, and more.

Who is this course for?

Flight Attendant Training with Customer Support Skills is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. This course is CPD accredited so you don’t have to worry about the quality.

Requirements

Our Flight Attendant Training with Customer Support Skills is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc.

Career path

This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry.

Course Curriculum

Flight Attendant Training
INTRODUCTION 00:30:00
WHY MAKE A CAREER? 00:05:00
DUTIES AND RESPONSIBILITIES 00:15:00
THE RESPONSIBILITIES OF FLIGHT ATTENDANT, BEFORE AND AFTER EACH FLIGHT 00:05:00
AVIATION INDOCTRINATION TRAINING 00:10:00
ABNORMAL AND EMERGENCY SITUATIONS TRAINING 00:30:00
COMMUNICATION SKILLS 00:10:00
ESSENTIAL SKILLS 00:10:00
DEALING WITH THE SITUATIONS 00:15:00
HOW TO HANDLE AN IN-FLIGHT EMERGENCY 00:15:00
CUSTOMER SERVICE SKILLS 00:15:00
BEST QUALITIES TO HIGHLIGHT IN YOUR FLIGHT ATTENDANT APPLICATION RESUME 00:15:00
HOW TO BE A STAND-OUT CANDIDATE 00:10:00
AIRLINE EMPLOYMENT GLOSSARY 00:10:00
GLOSSARY: LIST OF ACRONYMS AND DEFINITIONS 00:20:00
Customer Support Skills
Customer Care Promo FREE 00:02:00
Introductory video 00:01:00
Exploring Our Own Experiences of Being Customers 00:01:00
Exploring Our Own Experiences Part Two 00:05:00
Meet and Greet 00:03:00
Equality and Diversity 00:07:00
Developing Your Telephone Skills 00:12:00
Hints and Tips for Best Practice 00:18:00
Dealing with Complaints 00:11:00
Conclusion 00:02:00
Mock Exam
Mock Exam – Flight Attendant Training with Customer Support Skills 00:20:00
Final Exam
Final Exam – Flight Attendant Training with Customer Support Skills 00:20:00

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4.8

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