Course Curriculum
Introduction to Hotel Management | |||
Hotel Business Administration | 00:15:00 | ||
Type of Hotels | 00:15:00 | ||
Hotel Administration Structure | 00:15:00 | ||
Hospitality Management | |||
Introduction to Hospitality Management | 01:00:00 | ||
Characteristics of the Hospitality Industry | 00:15:00 | ||
Relationship Between the Hospitality Industry and Tourism | 00:15:00 | ||
Influences Which Affect the Industry | 00:05:00 | ||
The Development of the Hospitality Industry | 00:05:00 | ||
Hospitality Brands | 00:15:00 | ||
Accommodation | 00:05:00 | ||
Food Service | 00:05:00 | ||
Successful Quality Management | 00:05:00 | ||
Housekeeping, Engineering & Security | |||
Housekeeping | 00:15:00 | ||
Engineering Department | 00:15:00 | ||
Security Departments | 00:15:00 | ||
Human Resource Management | |||
Human Resource Management | 01:00:00 | ||
Roles of HRM | 00:15:00 | ||
Quality Management | |||
Quality Management | 00:15:00 | ||
Marketing | |||
Marketing | 00:45:00 | ||
Market Strategy in Hotel Industry | 00:30:00 | ||
Interdepartmental Communications Skills | |||
Interdepartmental Communications | 00:15:00 | ||
Communication Skills | 00:45:00 | ||
Hotel Receptionist | |||
An Overview of Hotel Reception | 01:00:00 | ||
Hotel Reception Standard Procedures | 00:30:00 | ||
Communication Skills Required for Hotel Reception | 01:00:00 | ||
Customer Service in Hotel Reception | 00:30:00 | ||
Telephone Handling in a Hotel | 01:00:00 | ||
How to Handle Difficult Hotel Guests | 00:40:00 | ||
Administrative Skills as a Hotel Receptionist | 00:30:00 | ||
Computer Skills and Programs | 00:15:00 | ||
Brand Standards in the Hospitality World | 00:15:00 | ||
Being a Team Player: Working with Other Hotel Departments | 00:15:00 | ||
Safety and Security in the Hotel | 01:00:00 | ||
Sales and Marketing as a Hotel Receptionist | 00:30:00 | ||
Dressing the Part: Creating the Professional Look in Hospitality | 00:15:00 | ||
Keeping Stress Under Control on the Job | 00:30:00 | ||
Legal Issues in Hospitality | 00:30:00 | ||
The Future for Hotel Receptionists | 00:30:00 | ||
Hospitality Management | |||
Introduction to Hospitality | 00:15:00 | ||
Characteristics of the Hospitality Industry | 00:15:00 | ||
Relationship Between the Hospitality Industry and Tourism | 00:15:00 | ||
Types of Accommodation | 00:15:00 | ||
Types of Room | 00:30:00 | ||
Types of Hotel Guests | 00:15:00 | ||
Certificate and Transcript | |||
Order Your Certificates or Transcripts | 00:00:00 |

Hotel and Hospitality Management with Hotel Receptionist Course
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