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Hotel & Hospitality Management Diploma with Holiday Representative Training

4.9( 9 REVIEWS )


This Hotel & Hospitality Management Diploma with Holiday Representative Training will provide you with an understanding of the interrelationships between departments that drive performance in the hotel and resort industry. The course will introduce to the central philosophies of facilities and resource management, operating procedures and compliance requirements. You will focus on developing and maintaining effective teamwork and the management of staff relationships within a hospitality team. You will become proficient in developing food and beverage menus that meet cost requirements and the management of staff training processes. You’ll learn about food service operations alongside a variety of academic disciplines, including foreign languages. This course covers a range of topics such as hotels, resorts, cruise ships, private / corporate owned restaurants and special catering events. You’ll also be provided with cash handling, function, restaurant service, and barista skills.

Who is this course for?

Retail Customer Service and Visual Merchandising Training is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. This course is CPD accredited so you don’t have to worry about the quality.


Our Retail Customer Service and Visual Merchandising Training is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc.

CPD Certificate from Course Gate 

At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99.

Career path

This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry.

Course Curriculum

Starting a Restaurant
Are you ready for the challenge? 00:15:00
How to decide on a concept 00:30:00
Designing your restaurant 00:15:00
Friends and family 00:15:00
Writing a Business Plan 00:30:00
Insurance 00:15:00
Restaurant Organizations that you need to check out. 00:15:00
What are the best Catering Industry Trade Shows? 00:15:00
Managing a Restaurant
Managing Yourself 00:30:00
Managing Others 00:30:00
Managing Your Money 00:15:00
Managing Your Food and Supplies 00:30:00
Managing Everything Else 00:30:00
Starting Food Catering
Where You Work 00:15:00
Health and safety 00:15:00
Staff, Suppliers and Transport 00:00:00
Food Hygiene 01:00:00
Rules about Menus 00:15:00
Paperwork and Finances 00:15:00
Law 00:15:00
Food Business
Food Business Basics 00:45:00
Put Together Your Business Concept 00:10:00
Identify Your Target Market 00:10:00
Identify Your Competition 00:10:00
Write A Mission Statement 00:10:00
Downline Basics 00:15:00
Equipment And Supplies 00:10:00
Marketing And Quality Control 00:10:00
Wrapping Up 00:05:00
Introduction to Hospitality 00:15:00
Characteristics of the Hospitality Industry 00:15:00
Relationship Between the Hospitality Industry and Tourism 00:15:00
Types of Accommodation 00:15:00
Types of Room 00:30:00
Types of Hotel Guests 00:15:00
Hospitality Management
Introduction to Hospitality Management 00:10:00
Influences Which Affect the Industry 00:05:00
The Development of the Hospitality Industry 00:05:00
Hospitality Brands 00:15:00
Accommodation 00:05:00
Food Service 00:05:00
Successful Quality Management 00:05:00
Holiday Representative
Your Introduction to Becoming a Holiday Rep 00:15:00
Defining the Career of a Holiday Rep 00:30:00
Exploring the Various Types of Holiday Reps 00:30:00
Exploring the Origins and Growth of British Tourism 00:30:00
The Components of the Travel and Tourism Industry 00:15:00
Factors that Affect Your Career 00:30:00
Nailing the Teamwork Element Required to Surpass Expectations 01:00:00
The Standard Duties of Holiday Reps 00:15:00
The Legalities Holiday Reps Need to Know About 01:00:00
The Holiday Reps Role in Keeping their Guests Safe 00:30:00
Effective Handling of Customer Complaints 00:30:00
Administration Duties 00:15:00
Crushing It With Customer Services 00:30:00
Creating the Perfect Welcome Meeting 00:15:00
Guide to Selling Excursions 00:15:00
Preparing and Conducting Transfers Successfully 00:05:00
Tallying Floats and Converting Currencies 00:30:00
Mock Exam
Mock Exam – Hotel & Hospitality Management Diploma with Holiday Representative Training 00:20:00
Final Exam
Final Exam – Hotel & Hospitality Management Diploma with Holiday Representative Training 00:20:00

Course Reviews


9 ratings
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  1. Overall Review of my Course Experience


    I am very happy to have taken this course to consolidate my many years working experience in hotel and restaurants. The course have covered all in the hospitality and Hotel and I have gained relevant skills that can enable me work in a broad field that also includes engineering and it now on board large passenger ships.




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