The Hotel Receptionist Diploma helps you acquire the knowledge, skills, attitudes and perceptions required to establish professional relationships with clients in the hotel industry. The focuses on relationships via the telephone and in person. You will learn how to sell hotel products and services, take reservations and perform accounting and night-audit tasks. You will learn more about the key principles, concepts and skills required in hospitality management, from the functions of different hotel departments to restaurant planning to food safety practices. You will understand how to handle difficult guests. Learn the different types of guests, tips on how to deal with them and so much more.
Who is this course for?
Hotel Receptionist Diploma is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don’t have to worry about the quality.
Our Hotel Receptionist Diploma is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc.
CPD Certificate from Course Gate
At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99.
This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry.
|Hotel Receptionist Diploma|
|An Overview of Hotel Reception||01:00:00|
|Hotel Reception Standard Procedures||00:30:00|
|Communication Skills Required for Hotel Reception||01:00:00|
|Customer Service in Hotel Reception||00:30:00|
|Telephone Handling in a Hotel||01:00:00|
|How to Handle Difficult Hotel Guests||00:30:00|
|Administrative Skills as a Hotel Receptionist||00:30:00|
|Computer Skills and Programs||00:15:00|
|Brand Standards in the Hospitality World||00:15:00|
|Being a Team Player: Working with Other Hotel Departments||00:15:00|
|Safety and Security in the Hotel||01:00:00|
|Sales and Marketing as a Hotel Receptionist||00:30:00|
|Dressing the Part: Creating the Professional Look in Hospitality||00:15:00|
|Keeping Stress Under Control on the Job||00:30:00|
|Legal Issues in Hospitality||00:30:00|
|The Future for Hotel Receptionists||00:30:00|
|Mock Exam – Hotel Receptionist Diploma||00:20:00|
|Final Exam – Hotel Receptionist Diploma||00:20:00|