Hotel Receptionist Diploma

5( 1 REVIEWS )
628 STUDENTS

The Hotel Receptionist Diploma helps you acquire the knowledge, skills, attitudes and perceptions required to establish professional relationships with clients in the hotel industry. The focuses on relationships via the telephone and in person. You will learn how to sell hotel products and services, take reservations and perform accounting and night-audit tasks. You will learn more about the key principles, concepts and skills required in hospitality management, from the functions of different hotel departments to restaurant planning to food safety practices. You will understand how to handle difficult guests. Learn the different types of guests, tips on how to deal with them and so much more.

Who is this course for?

Hotel Receptionist Diploma is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don’t have to worry about the quality.

Requirements

Our Hotel Receptionist Diploma is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc.

Career path

This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry.

Course Curriculum

Hotel Receptionist Diploma
An Overview of Hotel Reception 01:00:00
Hotel Reception Standard Procedures 00:30:00
Communication Skills Required for Hotel Reception 01:00:00
Customer Service in Hotel Reception 00:30:00
Telephone Handling in a Hotel 01:00:00
How to Handle Difficult Hotel Guests 00:30:00
Administrative Skills as a Hotel Receptionist 00:30:00
Computer Skills and Programs 00:15:00
Brand Standards in the Hospitality World 00:15:00
Being a Team Player: Working with Other Hotel Departments 00:15:00
Safety and Security in the Hotel 01:00:00
Sales and Marketing as a Hotel Receptionist 00:30:00
Dressing the Part: Creating the Professional Look in Hospitality 00:15:00
Keeping Stress Under Control on the Job 00:30:00
Legal Issues in Hospitality 00:30:00
The Future for Hotel Receptionists 00:30:00
Mock Exam
Mock Exam – Hotel Receptionist Diploma 00:20:00
Final Exam
Final Exam – Hotel Receptionist Diploma 00:20:00

Course Reviews

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  1. Good

    5

    I just ordered my diploma after finishing this course. Having worked in mainly customer focused areas in my life I found the course quite easy. Happy to have another skill “under my belt” now.

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