Letting Agent and Negotiating Skills

4.8( 7 REVIEWS )
478 STUDENTS

This bundle course is a combination of two related CPD courses to give our learners a comprehensive, high-quality learning experience that will equip them with the essential skills and knowledge they need to work in the lettings industry. By combining an introductory course to lettings negotiation with a relevant skills-based training program, learners will be fully prepared for a successful career in this field.

Learn how to negotiate lettings like a pro and master the art of persuasion, proposing and bargaining with the Lettings Negotiator Diploma. This course is designed to introduce the fundamental principles and practices of lettings negotiating, covering key topics such as lettings management, the different types of agents, lettings management laws and lettings legislation. You will familiarise with the lettings process, learn to build strong relationships with clients and get step-by-step guidance on how to carry out a property valuation.

The Negotiation and Agreement Training course is a skills-based program designed to teach aspiring lettings professionals how to haggle their way to success. It introduces essential strategies for structuring your negotiations, communicating with your clients and bargaining effectively without compromising your landlord’s needs. This instructor-led course is ideal for those who are new to the property industry and want to develop their communication skills to ensure you always seal successful deals.

You Learning Goals:

  • Learn the fundamental principles and practices of lettings management
  • Familiarise with the lettings agency agreements guideline
  • Understand the differences between a lettings agent and estate agent
  • Explore the day-to-day role and responsibilities of a lettings agent
  • Develop a solid understanding of the property valuation process
  • Learn how to implement an effective negotiation strategy and give structure to your negotiations
  • Explore techniques for discussing, proposing, bargaining and agreeing
  • Have a solid understanding of the dos and learn to avoid common gambits
  • Understand how to read your clients body language and develop crucial interpersonal skills
  • Familiarise with the proposal stage and learn how to put your proposal into writing

Who is This Course for?

This online lettings certification is ideal for aspiring lettings agents and agents who are new to the industry and wish to boost their professional development with a recognised training certificate.  This course is also beneficial for anyone who works in the property market and wants to take their practical knowledge and skills to the next level.  

Method of Assessment:

Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly.

Certification

After successfully completing the course, you will be able to obtain the certificates. You can claim a PDF certificate for free-of-charge. There is an additional fee to obtain a hardcopy certificate which is £9.

Career Path

This bundle course is a comprehensive 2-in-1 training course, designed to teach those who are looking to kickstart a career in the property industry or want to build their skill set for their professional development.  On successful completion, you will have the opportunity to work in a wide range of related industries, in roles such as:

  • Lettings Manager
  • Lettings Negotiator
  • Lettings Agent
  • Estate Agent or Lettings Manager

Course Curriculum

**Letting Agent**
Lettings Management
Introduction to Lettings Management 00:20:00
Necessary Documents for Lettings Management 01:30:00
Lettings Agency Agreements Guideline 00:15:00
Types of Agents 00:15:00
Knowing Your Clients 00:30:00
Property Valuation 00:30:00
Property Negotiation 00:30:00
Property Management 00:30:00
Lettings Management Laws 00:30:00
Letting Agent Code of Practice
Introduction to Letting Agent Code of Practice 00:20:00
Overarching Standards of Practice 00:30:00
Lettings 00:30:00
Management and Maintenance 00:20:00
Ending the Tenancy and Communications & Resolving Complaints 00:15:00
Arrangements 00:15:00
Being a Lettings Negotiator
Lettings Management Agent Services 00:20:00
Home Loans 00:15:00
Knowing When You’re Ready To Buy 00:15:00
Is Your Lake Home For Sale? 01:00:00
Legal System & Lettings Management UK
An Introduction to the UK legal system 00:15:00
Different Types of Investment Structures 00:15:00
Title & Registration 00:15:00
Finance in Lettings Management 00:15:00
Investment Purchase Procedure 00:15:00
Acquisition Costs 00:15:00
Land Usage 00:15:00
Planning & Environment 00:15:00
Investment Structure & Key Legislations 00:15:00
**Negotiating Skills**
Introduction and The Principles of Collaborative Negotiation
Welcome and Course Overview 00:06:00
Why Good Negotiation Practice Leads to Better Relationships 00:03:00
Shameless Book Plug 00:01:00
Millie’s Cookie Story 00:07:00
Exercise 1: Intentions / Objectives for This Programme 00:01:00
Giving Structure to Your Negotiation Strategy
Negotiation is not 00:02:00
Distinguishing Negotiation from -Haggling 00:07:00
The 7 Steps to Negotiation Success 00:06:00
Exercise 2: Giving Structure to your Negotiations 00:01:00
Step One – Preparing Yourself for Collaborative Negotiation
Preparing Yourself and Your WIN Outcomes 00:06:00
Exercise 3: Securing Commitment to Negotiate 00:01:00
The 4 P’s 00:01:00
The Importance of Personality 00:02:00
We, Then Me 00:02:00
Exercise 4: The 4 P’s 00:01:00
Step Two – Preparation - Understanding the Power of Variables
Introduction to Variables 00:04:00
Video Examples of Excellent Creativity in Variables 00:03:00
Exercise 5: Understanding the Power of Variables 00:01:00
Using the WIN Matrix 00:03:00
Exercise 6: Write Your Win Matrix 00:02:00
Step Three – Understanding Your Partner's Point of View
Introduction 00:01:00
Example Story- Maps of the World – Dyl’s Den 00:03:00
Exercise 7: Stepping Into Your Partner’s Shoes 00:01:00
Step Four – Discussing
Introduction- Stating Intentions 00:04:00
Co-Active Listening- Are You Really Listening 00:02:00
The Power of Pause 00:01:00
Exercise 8: Using Open Questions 00:01:00
Exercise 9: Going Above and Beyond Their Wildest Dreams 00:01:00
Exercise 10: Socratic Questioning 00:04:00
Exercise 11: Creating a Discussion Agreement Statement 00:01:00
Step Five – Proposing
Introduction to the Propose Stage 00:05:00
Exercise 12: Putting Your Proposal into Writing 00:01:00
Step Six – Bargaining
Introduction 00:02:00
Exercise 13: Creating a Bargaining Agreement Statement 00:02:00
The Power of Silence 00:04:00
Exercise 14: Developing Your Time-Out Strategy 00:01:00
Step Seven – Agreeing
Introduction to Bargaining 00:04:00
The Written Columbo 00:02:00
Exercise 15: Drafting an “Agreement In Principle” 00:01:00
Getting Yourself Out of the Way - The Human Operating System
Introduction – The Missing Link 00:04:00
Exercise 16: Noticing Your Thinking 00:02:00
What Does this Mean in Your Negotiations? 00:03:00
Understanding Personality
Why Personality? 00:05:00
Introducing the 4 Colours 00:04:00
Introducing the 8 Aspects 00:04:00
Inspiration v Discipline Driven 00:04:00
Exercise 17: Teddy Bear 00:01:00
Big Picture vs Down to Earth 00:03:00
Exercise 18: Football Club Trip 00:01:00
People Focused vs Outcome Focused 00:02:00
Splash App 00:02:00
Exercise 19: Completing Your Own Assessment 00:01:00
Negotiation with Different ‘Personality Types’ 00:04:00
Using the Seven Steps at Home
Introduction 00:04:00
Avoiding Common Gambits Some Negotiators Use
Nibbling – The Columbo 00:02:00
The Flinch 00:02:00
The Red Herring 00:01:00
Higher Authority 00:02:00
The Reluctant Buyer – Seller 00:01:00
The Best of a Bad Choice 00:01:00
Conclusion – Can You Really Get More by Giving More?
Conclusion & Thank You 00:02:00
Course Resource Files
Negotiation – How to Craft Agreement That Give Everyone More 00:00:00
Assessment
Assignment – Negotiation and Agreement Training 00:00:00

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