Nail Technician & Client Management

4.8( 5 REVIEWS )
529 STUDENTS

This ultimate bundle course is designed to give learners a more in-depth understanding of the nail care industry, equipping them with essential business skills in addition to learning about nail care procedures and treatments. This training course is perfect for aspiring nail technicians who don’t yet have the relevant knowledge to kickstart their career. 

Take steps to become a fully qualified nail technician and discover all there is to know about nail care treatments, procedures and practices. This nail technician certification starts with the history of nail care, later exploring the manicure and pedicure process, nail art techniques, care products and professional tools. As a nail technician, it is also essential to have a solid understanding of the basics of nail anatomy, and this course explores this topic in great detail.

The Customer Relationship Management (CRM) course is a practical course consisting of case studies and audio-visual material. Each unit is designed to help learners apply their skills in real-life scenarios involving customer communication. You will learn the definition of excellent customer service, how to handle complaints professionally and the dos and don’ts of telephone etiquette. Whether you are dealing with customers over the phone, face-to-face or in writing, this course introduces critical strategies and techniques to ensure your customers are not only left satisfied but remain loyal.

Your Learning Goals:

  • Get an in-depth introduction to the history and evolution of nail care
  • Gain a basic understanding of nail anatomy and physiology
  • Learn about the different types of nail diseases and disorders, and how to treat them
  • Understand the steps involved in the manicure and pedicure process
  • Explore nail art techniques, tools and trends and get creative with your style
  • Understand the key to great customer service and know your customers’ needs
  • Improve your telephone etiquette and understand how to deal with difficult customers over the phone
  • Learn how to handle customer complaints in a professional manner
  • Discover effective techniques for stress management 
  • Improve your efficiency in Microsoft Excel to manage everyday administrative tasks

Who is This Course for?

This course is ideal for aspiring nail technicians who wish to develop the relevant skills and knowledge to work in the nail care industry. It is also perfect for nail technicians who want to set up their own business and need to develop the fundamental skills to manage clients on a professional level.

Method of Assessment:

Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly.

Certification

After successfully completing the course, you will be able to obtain the certificates. You can claim a PDF certificate for free-of-charge. There is an additional fee to obtain a hardcopy certificate which is £9.

Career Path

On successful completion, learners will have the practical skills and knowledge to kickstart a career as a nail technician or set up their own nail business. Job opportunities in this field include:

  • Freelance Nail Technician
  • Professional Manicurist
  • Nail salon owner

Course Curriculum

**Nail Technician**
Nail Technician
History 00:10:00
Anatomy and Physiology as Related to Nail Treatments 01:00:00
Nail Diseases and Disorders 00:35:00
Basics of Chemistry 00:30:00
Nail Product Chemistry 00:30:00
Basics of Electricity 00:10:00
Manicure 01:30:00
Pedicure 01:00:00
Nail Art 01:21:00
Gel and Shellac Manicures 01:00:00
**Customer Service**
Understanding Customer Service
Understanding Customer Service 00:17:00
Identifying Customer Expectations 00:06:00
Providing Excellent Customer Service 00:07:00
Focusing on the Customer
Focusing on the Customer 00:08:00
Customer Service and the Telephone
Customer Service and the Telephone 00:08:00
Handling Complaints
Handling Complaints 00:12:00
Enduring Stress
Enduring Stress 00:13:00
Business Communication
Identifying Basic Communication Techniques 00:09:00
Formal and Informal Communication 00:02:00
Verbal and Non-verbal Communication
Describing Verbal and Non-verbal Communication 00:04:00
Understanding Body Language 00:05:00
Making Effective Presentations 00:10:00
Fundamentals of Productive Meetings 00:08:00
Written Communication
Written Communication 00:13:00
Electronic Communication
Electronic Communication 00:19:00
Communicating with Graphics
Creating Graphics for Business Communication 00:04:00
Communicating Static Information 00:03:00
Communicating Dynamic Information 00:03:00
Effectively Working for Your Boss
Representing Your Boss 00:06:00
Communicating Your Boss’s Decisions 00:03:00
Supporting Your Boss and Colleagues 00:04:00
Building a Partnership with Your Boss 00:13:00
Identifying Goals
Identifying Goals  00:10:00
Effective Energy Distribution
Energy Distribution  00:09:00
Time Logs 00:11:00
Working with Your Personal Style
Personal World View 00:10:00
Strengths  00:09:00
Building Your Toolbox
A Building Your Toolbox  00:10:00
Establishing Your Action Plan
Establishing Your Action Plan  00:11:00
Getting Started with Word
Navigate in Microsoft Word 00:12:00
Create and Save Word Documents 00:24:00
Manage Your Workspace 00:06:00
Edit Documents 00:16:00
Preview and Print Documents 00:04:00
Customize the Word Environment 00:08:00
Formatting Text and Paragraphs
Apply Character Formatting 00:17:00
Control Paragraph Layout 00:19:00
Align Text Using Tabs 00:07:00
Display Text in Bulleted or Numbered Lists 00:03:00
Apply Borders and Shading 00:04:00
Working More Efficiently
Make Repetitive Edits 00:06:00
Apply Repetitive Formatting 00:10:00
Use Styles to Streamline Repetitive Formatting Tasks 00:14:00
Managing Lists
Sort a List 00:05:00
Format a List 00:06:00
Adding Tables
Insert a Table 00:07:00
Modify a Table 00:06:00
Format a Table 00:03:00
Convert Text to a Table 00:04:00
Inserting Graphic Objects
Insert Symbols and Special Characters 00:04:00
Add Images to a Document 00:11:00
Controlling Page Appearance
Apply a Page Border and Color 00:03:00
Add Headers and Footers 00:06:00
Control Page Layout 00:05:00
Add a Watermark 00:04:00
Preparing to Publish a Document
Check Spelling Grammar and Readability 00:07:00
Use Research Tools 00:06:00
Check Accessibility 00:03:00
Save a Document to Other Formats 00:04:00
Getting Started with Microsoft Office Excel 2016
Navigate the Excel User Interface 00:28:00
Use Excel Commands 00:10:00
Create and Save a Basic Workbook 00:19:00
Enter Cell Data 00:12:00
Use Excel Help 00:05:00
Performing Calculations
Create Worksheet Formulas 00:15:00
Insert Functions 00:17:00
Reuse Formulas and Functions 00:17:00
Modifying a Worksheet
Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00
Search for and Replace Data 00:12:00
Use Proofing and Research Tools 00:07:00
Formatting a Worksheet
Apply Text Formats 00:17:00
Apply Number Format 00:08:00
Align Cell Contents 00:10:00
Apply Styles and Themes 00:12:00
Apply Basic Conditional Formatting 00:11:00
Create and Use Templates 00:07:00
Printing Workbooks
Preview and Print a Workbook 00:10:00
Set Up the Page Layout 00:08:00
Configure Headers and Footers 00:07:00
Managing Workbooks
Manage Worksheets 00:05:00
Manage Workbook and Worksheet Views 00:07:00
Manage Workbook Properties 00:05:00
**Handling a Difficult Customer**
Getting Started 00:05:00
The Right Attitude Starts with You 00:25:00
Stress Management (Internal Stressors) 00:35:00
Stress Management (External Stressors) 00:25:00
Transactional Analysis 00:25:00
Why are Some Customers Difficult 00:25:00
Dealing with the Customer Over the Phone 00:35:00
Dealing with the Customer In Person 00:25:00
Sensitivity in Dealing with Customers 00:30:00
Scenarios of Dealing with a Difficult Customer 00:15:00
Following up With a Customer Once You Have Addressed Their Issue 00:12:00
Wrapping Up999 00:07:00
**Retail Customer Service**
Introduction To Retail Customer Service 00:15:00
Understanding Customer Expectations 00:10:00
Customer Value And Satisfaction 00:15:00
Customer Service And Customer Satisfaction In Retailing 00:10:00
Importance of measuring customer satisfaction 00:20:00
Strategic Management 00:30:00
Types of Decision making Process 00:15:00
Provide Customer Service Excellence To The External Customer 00:30:00
Provide Customer Service Excellence To The Internal Customer 00:10:00
Standards of Performance 00:30:00
The Retail Marketing Mix 00:30:00
Levels Of Customer Satisfaction 00:15:00
Brand Loyalty 00:15:00
Customer Satisfaction Questionnaire 00:15:00

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