Course Curriculum
**Nail Technician** | |||
Nail Technician | |||
History | 00:10:00 | ||
Anatomy and Physiology as Related to Nail Treatments | 01:00:00 | ||
Nail Diseases and Disorders | 00:35:00 | ||
Basics of Chemistry | 00:30:00 | ||
Nail Product Chemistry | 00:30:00 | ||
Basics of Electricity | 00:10:00 | ||
Manicure | 01:30:00 | ||
Pedicure | 01:00:00 | ||
Nail Art | 01:21:00 | ||
Gel and Shellac Manicures | 01:00:00 | ||
**Customer Service** | |||
Understanding Customer Service | |||
Understanding Customer Service | 00:17:00 | ||
Identifying Customer Expectations | 00:06:00 | ||
Providing Excellent Customer Service | 00:07:00 | ||
Focusing on the Customer | |||
Focusing on the Customer | 00:08:00 | ||
Customer Service and the Telephone | |||
Customer Service and the Telephone | 00:08:00 | ||
Handling Complaints | |||
Handling Complaints | 00:12:00 | ||
Enduring Stress | |||
Enduring Stress | 00:13:00 | ||
Business Communication | |||
Identifying Basic Communication Techniques | 00:09:00 | ||
Formal and Informal Communication | 00:02:00 | ||
Verbal and Non-verbal Communication | |||
Describing Verbal and Non-verbal Communication | 00:04:00 | ||
Understanding Body Language | 00:05:00 | ||
Making Effective Presentations | 00:10:00 | ||
Fundamentals of Productive Meetings | 00:08:00 | ||
Written Communication | |||
Written Communication | 00:13:00 | ||
Electronic Communication | |||
Electronic Communication | 00:19:00 | ||
Communicating with Graphics | |||
Creating Graphics for Business Communication | 00:04:00 | ||
Communicating Static Information | 00:03:00 | ||
Communicating Dynamic Information | 00:03:00 | ||
Effectively Working for Your Boss | |||
Representing Your Boss | 00:06:00 | ||
Communicating Your Boss’s Decisions | 00:03:00 | ||
Supporting Your Boss and Colleagues | 00:04:00 | ||
Building a Partnership with Your Boss | 00:13:00 | ||
Identifying Goals | |||
Identifying Goals | 00:10:00 | ||
Effective Energy Distribution | |||
Energy Distribution | 00:09:00 | ||
Time Logs | 00:11:00 | ||
Working with Your Personal Style | |||
Personal World View | 00:10:00 | ||
Strengths | 00:09:00 | ||
Building Your Toolbox | |||
A Building Your Toolbox | 00:10:00 | ||
Establishing Your Action Plan | |||
Establishing Your Action Plan | 00:11:00 | ||
Getting Started with Word | |||
Navigate in Microsoft Word | 00:12:00 | ||
Create and Save Word Documents | 00:24:00 | ||
Manage Your Workspace | 00:06:00 | ||
Edit Documents | 00:16:00 | ||
Preview and Print Documents | 00:04:00 | ||
Customize the Word Environment | 00:08:00 | ||
Formatting Text and Paragraphs | |||
Apply Character Formatting | 00:17:00 | ||
Control Paragraph Layout | 00:19:00 | ||
Align Text Using Tabs | 00:07:00 | ||
Display Text in Bulleted or Numbered Lists | 00:03:00 | ||
Apply Borders and Shading | 00:04:00 | ||
Working More Efficiently | |||
Make Repetitive Edits | 00:06:00 | ||
Apply Repetitive Formatting | 00:10:00 | ||
Use Styles to Streamline Repetitive Formatting Tasks | 00:14:00 | ||
Managing Lists | |||
Sort a List | 00:05:00 | ||
Format a List | 00:06:00 | ||
Adding Tables | |||
Insert a Table | 00:07:00 | ||
Modify a Table | 00:06:00 | ||
Format a Table | 00:03:00 | ||
Convert Text to a Table | 00:04:00 | ||
Inserting Graphic Objects | |||
Insert Symbols and Special Characters | 00:04:00 | ||
Add Images to a Document | 00:11:00 | ||
Controlling Page Appearance | |||
Apply a Page Border and Color | 00:03:00 | ||
Add Headers and Footers | 00:06:00 | ||
Control Page Layout | 00:05:00 | ||
Add a Watermark | 00:04:00 | ||
Preparing to Publish a Document | |||
Check Spelling Grammar and Readability | 00:07:00 | ||
Use Research Tools | 00:06:00 | ||
Check Accessibility | 00:03:00 | ||
Save a Document to Other Formats | 00:04:00 | ||
Getting Started with Microsoft Office Excel 2016 | |||
Navigate the Excel User Interface | 00:28:00 | ||
Use Excel Commands | 00:10:00 | ||
Create and Save a Basic Workbook | 00:19:00 | ||
Enter Cell Data | 00:12:00 | ||
Use Excel Help | 00:05:00 | ||
Performing Calculations | |||
Create Worksheet Formulas | 00:15:00 | ||
Insert Functions | 00:17:00 | ||
Reuse Formulas and Functions | 00:17:00 | ||
Modifying a Worksheet | |||
Insert, Delete, and Adjust Cells, Columns, and Rows | 00:10:00 | ||
Search for and Replace Data | 00:12:00 | ||
Use Proofing and Research Tools | 00:07:00 | ||
Formatting a Worksheet | |||
Apply Text Formats | 00:17:00 | ||
Apply Number Format | 00:08:00 | ||
Align Cell Contents | 00:10:00 | ||
Apply Styles and Themes | 00:12:00 | ||
Apply Basic Conditional Formatting | 00:11:00 | ||
Create and Use Templates | 00:07:00 | ||
Printing Workbooks | |||
Preview and Print a Workbook | 00:10:00 | ||
Set Up the Page Layout | 00:08:00 | ||
Configure Headers and Footers | 00:07:00 | ||
Managing Workbooks | |||
Manage Worksheets | 00:05:00 | ||
Manage Workbook and Worksheet Views | 00:07:00 | ||
Manage Workbook Properties | 00:05:00 | ||
**Handling a Difficult Customer** | |||
Getting Started | 00:05:00 | ||
The Right Attitude Starts with You | 00:25:00 | ||
Stress Management (Internal Stressors) | 00:35:00 | ||
Stress Management (External Stressors) | 00:25:00 | ||
Transactional Analysis | 00:25:00 | ||
Why are Some Customers Difficult | 00:25:00 | ||
Dealing with the Customer Over the Phone | 00:35:00 | ||
Dealing with the Customer In Person | 00:25:00 | ||
Sensitivity in Dealing with Customers | 00:30:00 | ||
Scenarios of Dealing with a Difficult Customer | 00:15:00 | ||
Following up With a Customer Once You Have Addressed Their Issue | 00:12:00 | ||
Wrapping Up999 | 00:07:00 | ||
**Retail Customer Service** | |||
Introduction To Retail Customer Service | 00:15:00 | ||
Understanding Customer Expectations | 00:10:00 | ||
Customer Value And Satisfaction | 00:15:00 | ||
Customer Service And Customer Satisfaction In Retailing | 00:10:00 | ||
Importance of measuring customer satisfaction | 00:20:00 | ||
Strategic Management | 00:30:00 | ||
Types of Decision making Process | 00:15:00 | ||
Provide Customer Service Excellence To The External Customer | 00:30:00 | ||
Provide Customer Service Excellence To The Internal Customer | 00:10:00 | ||
Standards of Performance | 00:30:00 | ||
The Retail Marketing Mix | 00:30:00 | ||
Levels Of Customer Satisfaction | 00:15:00 | ||
Brand Loyalty | 00:15:00 | ||
Customer Satisfaction Questionnaire | 00:15:00 | ||
Certificate and Transcript | |||
Order Your Certificates or Transcripts | 00:00:00 |
Nail Technician & Client Management
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