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- £21.00
- 1 year
- Level 3
- Course Certificate
- Number of Units119
- Number of Quizzes0
- 1 day, 4 hours Gift this course
Overview
This ultimate bundle course is designed to give learners a more in-depth understanding of the nail care industry, equipping them with essential business skills in addition to learning about nail care procedures and treatments. This training course is perfect for aspiring nail technicians who don’t yet have the relevant knowledge to kickstart their career.
Take steps to become a fully qualified nail technician and discover all there is to know about nail care treatments, procedures and practices. This nail technician certification starts with the history of nail care, later exploring the manicure and pedicure process, nail art techniques, care products and professional tools. As a nail technician, it is also essential to have a solid understanding of the basics of nail anatomy, and this course explores this topic in great detail.
The Customer Relationship Management (CRM) course is a practical course consisting of case studies and audio-visual material. Each unit is designed to help learners apply their skills in real-life scenarios involving customer communication. You will learn the definition of excellent customer service, how to handle complaints professionally and the dos and don’ts of telephone etiquette. Whether you are dealing with customers over the phone, face-to-face or in writing, this course introduces critical strategies and techniques to ensure your customers are not only left satisfied but remain loyal.
Your Learning Goals:
- Get an in-depth introduction to the history and evolution of nail care
- Gain a basic understanding of nail anatomy and physiology
- Learn about the different types of nail diseases and disorders, and how to treat them
- Understand the steps involved in the manicure and pedicure process
- Explore nail art techniques, tools and trends and get creative with your style
- Understand the key to great customer service and know your customers’ needs
- Improve your telephone etiquette and understand how to deal with difficult customers over the phone
- Learn how to handle customer complaints in a professional manner
- Discover effective techniques for stress management
- Improve your efficiency in Microsoft Excel to manage everyday administrative tasks
Who is This Course for?
This course is ideal for aspiring nail technicians who wish to develop the relevant skills and knowledge to work in the nail care industry. It is also perfect for nail technicians who want to set up their own business and need to develop the fundamental skills to manage clients on a professional level.
Method of Assessment:
Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly.
CPD Certificate from Course Gate
At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22.
Career path
On successful completion, learners will have the practical skills and knowledge to kickstart a career as a nail technician or set up their own nail business. Job opportunities in this field include:
- Freelance Nail Technician
- Professional Manicurist
- Nail salon owner
Course Curriculum
| **Nail Technician** | |||
| Nail Technician | |||
| History | 00:10:00 | ||
| Anatomy and Physiology as Related to Nail Treatments | 01:00:00 | ||
| Nail Diseases and Disorders | 00:35:00 | ||
| Basics of Chemistry | 00:30:00 | ||
| Nail Product Chemistry | 00:30:00 | ||
| Basics of Electricity | 00:10:00 | ||
| Manicure | 01:30:00 | ||
| Pedicure | 01:00:00 | ||
| Nail Art | 01:21:00 | ||
| Gel and Shellac Manicures | 01:00:00 | ||
| **Customer Service** | |||
| Understanding Customer Service | |||
| Understanding Customer Service | 00:17:00 | ||
| Identifying Customer Expectations | 00:06:00 | ||
| Providing Excellent Customer Service | 00:07:00 | ||
| Focusing on the Customer | |||
| Focusing on the Customer | 00:08:00 | ||
| Customer Service and the Telephone | |||
| Customer Service and the Telephone | 00:08:00 | ||
| Handling Complaints | |||
| Handling Complaints | 00:12:00 | ||
| Enduring Stress | |||
| Enduring Stress | 00:13:00 | ||
| Business Communication | |||
| Identifying Basic Communication Techniques | 00:09:00 | ||
| Formal and Informal Communication | 00:02:00 | ||
| Verbal and Non-verbal Communication | |||
| Describing Verbal and Non-verbal Communication | 00:04:00 | ||
| Understanding Body Language | 00:05:00 | ||
| Making Effective Presentations | 00:10:00 | ||
| Fundamentals of Productive Meetings | 00:08:00 | ||
| Written Communication | |||
| Written Communication | 00:13:00 | ||
| Electronic Communication | |||
| Electronic Communication | 00:19:00 | ||
| Communicating with Graphics | |||
| Creating Graphics for Business Communication | 00:04:00 | ||
| Communicating Static Information | 00:03:00 | ||
| Communicating Dynamic Information | 00:03:00 | ||
| Effectively Working for Your Boss | |||
| Representing Your Boss | 00:06:00 | ||
| Communicating Your Boss’s Decisions | 00:03:00 | ||
| Supporting Your Boss and Colleagues | 00:04:00 | ||
| Building a Partnership with Your Boss | 00:13:00 | ||
| Identifying Goals | |||
| Identifying Goals | 00:10:00 | ||
| Effective Energy Distribution | |||
| Energy Distribution | 00:09:00 | ||
| Time Logs | 00:11:00 | ||
| Working with Your Personal Style | |||
| Personal World View | 00:10:00 | ||
| Strengths | 00:09:00 | ||
| Building Your Toolbox | |||
| A Building Your Toolbox | 00:10:00 | ||
| Establishing Your Action Plan | |||
| Establishing Your Action Plan | 00:11:00 | ||
| Getting Started with Word | |||
| Navigate in Microsoft Word | 00:12:00 | ||
| Create and Save Word Documents | 00:24:00 | ||
| Manage Your Workspace | 00:06:00 | ||
| Edit Documents | 00:16:00 | ||
| Preview and Print Documents | 00:04:00 | ||
| Customize the Word Environment | 00:08:00 | ||
| Formatting Text and Paragraphs | |||
| Apply Character Formatting | 00:17:00 | ||
| Control Paragraph Layout | 00:19:00 | ||
| Align Text Using Tabs | 00:07:00 | ||
| Display Text in Bulleted or Numbered Lists | 00:03:00 | ||
| Apply Borders and Shading | 00:04:00 | ||
| Working More Efficiently | |||
| Make Repetitive Edits | 00:06:00 | ||
| Apply Repetitive Formatting | 00:10:00 | ||
| Use Styles to Streamline Repetitive Formatting Tasks | 00:14:00 | ||
| Managing Lists | |||
| Sort a List | 00:05:00 | ||
| Format a List | 00:06:00 | ||
| Adding Tables | |||
| Insert a Table | 00:07:00 | ||
| Modify a Table | 00:06:00 | ||
| Format a Table | 00:03:00 | ||
| Convert Text to a Table | 00:04:00 | ||
| Inserting Graphic Objects | |||
| Insert Symbols and Special Characters | 00:04:00 | ||
| Add Images to a Document | 00:11:00 | ||
| Controlling Page Appearance | |||
| Apply a Page Border and Color | 00:03:00 | ||
| Add Headers and Footers | 00:06:00 | ||
| Control Page Layout | 00:05:00 | ||
| Add a Watermark | 00:04:00 | ||
| Preparing to Publish a Document | |||
| Check Spelling Grammar and Readability | 00:07:00 | ||
| Use Research Tools | 00:06:00 | ||
| Check Accessibility | 00:03:00 | ||
| Save a Document to Other Formats | 00:04:00 | ||
| Getting Started with Microsoft Office Excel 2016 | |||
| Navigate the Excel User Interface | 00:28:00 | ||
| Use Excel Commands | 00:10:00 | ||
| Create and Save a Basic Workbook | 00:19:00 | ||
| Enter Cell Data | 00:12:00 | ||
| Use Excel Help | 00:05:00 | ||
| Performing Calculations | |||
| Create Worksheet Formulas | 00:15:00 | ||
| Insert Functions | 00:17:00 | ||
| Reuse Formulas and Functions | 00:17:00 | ||
| Modifying a Worksheet | |||
| Insert, Delete, and Adjust Cells, Columns, and Rows | 00:10:00 | ||
| Search for and Replace Data | 00:12:00 | ||
| Use Proofing and Research Tools | 00:07:00 | ||
| Formatting a Worksheet | |||
| Apply Text Formats | 00:17:00 | ||
| Apply Number Format | 00:08:00 | ||
| Align Cell Contents | 00:10:00 | ||
| Apply Styles and Themes | 00:12:00 | ||
| Apply Basic Conditional Formatting | 00:11:00 | ||
| Create and Use Templates | 00:07:00 | ||
| Printing Workbooks | |||
| Preview and Print a Workbook | 00:10:00 | ||
| Set Up the Page Layout | 00:08:00 | ||
| Configure Headers and Footers | 00:07:00 | ||
| Managing Workbooks | |||
| Manage Worksheets | 00:05:00 | ||
| Manage Workbook and Worksheet Views | 00:07:00 | ||
| Manage Workbook Properties | 00:05:00 | ||
| **Handling a Difficult Customer** | |||
| Getting Started | 00:05:00 | ||
| The Right Attitude Starts with You | 00:25:00 | ||
| Stress Management (Internal Stressors) | 00:35:00 | ||
| Stress Management (External Stressors) | 00:25:00 | ||
| Transactional Analysis | 00:25:00 | ||
| Why are Some Customers Difficult | 00:25:00 | ||
| Dealing with the Customer Over the Phone | 00:35:00 | ||
| Dealing with the Customer In Person | 00:25:00 | ||
| Sensitivity in Dealing with Customers | 00:30:00 | ||
| Scenarios of Dealing with a Difficult Customer | 00:15:00 | ||
| Following up With a Customer Once You Have Addressed Their Issue | 00:12:00 | ||
| Wrapping Up999 | 00:07:00 | ||
| **Retail Customer Service** | |||
| Introduction To Retail Customer Service | 00:15:00 | ||
| Understanding Customer Expectations | 00:10:00 | ||
| Customer Value And Satisfaction | 00:15:00 | ||
| Customer Service And Customer Satisfaction In Retailing | 00:10:00 | ||
| Importance of measuring customer satisfaction | 00:20:00 | ||
| Strategic Management | 00:30:00 | ||
| Types of Decision making Process | 00:15:00 | ||
| Provide Customer Service Excellence To The External Customer | 00:30:00 | ||
| Provide Customer Service Excellence To The Internal Customer | 00:10:00 | ||
| Standards of Performance | 00:30:00 | ||
| The Retail Marketing Mix | 00:30:00 | ||
| Levels Of Customer Satisfaction | 00:15:00 | ||
| Brand Loyalty | 00:15:00 | ||
| Customer Satisfaction Questionnaire | 00:15:00 | ||
| Certificate and Transcript | |||
| Order Your Certificates or Transcripts | 00:00:00 | ||
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Take This Course
- £21.00
- 1 year
- Level 3
- Course Certificate
- Number of Units119
- Number of Quizzes0
- 1 day, 4 hours Gift this course
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