GET LIFETIME ACCESS TO ALL OUR COURSES FOR ONLY £199 £99 GET NOW
Take This Course
- £21.00
- 1 year
- Intermediate
- Course Certificate
- Number of Units74
- Number of Quizzes2
- 9 hours, 25 minutes Gift this course
Description:
Office admin deals with administrative procedures, documentation, reporting, letter writing, management, and record keeping actives. On the other hand, receptionist performs to greet and meet visitors, look after fresh and old customers, receive many phone calls, and serve customers in a sound bite.
If you are pursuing a high position in office admin and receptionist field, take a look at our well designed Diploma in Office Admin and Receptionist course. Its lucid contents guide you with the essential knowledge and training of administration and reception. The course enhances your management efficiency in both office admin and reception during under pressure and adverse situation.
Who is this course for?
- This course would be ideal for people who want to start working as a Receptionist/ Office Administrator/ Office Manager/ Administration Assistant/Secretary.
- This course would be ideal for people who want to enhance their skills in office administrative tasks
Entry Requirement:
- This course is available to all learners, of all academic backgrounds.
- Learners should be aged 16 or over to undertake the qualification.
- Good understanding of English language, numeracy and ICT are required to attend this course.
CPD Certificate from Course Gate
At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22.
Career path
This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry.
Course Curriculum
| Admin Support | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Getting Organized (I) | 00:05:00 | ||
| Module Three – Getting Organized (II) | 00:05:00 | ||
| Module Four – Managing Time | 00:05:00 | ||
| Module Five – Getting It All Done On Time | 00:05:00 | ||
| Module Six – Special Tasks | 00:05:00 | ||
| Module Seven – Verbal Communication Skills | 00:05:00 | ||
| Module Eight – Non-Verbal Communication Skills | 00:05:00 | ||
| Module Nine – Empowering Yourself | 00:05:00 | ||
| Module Ten – The Team of Two | 00:05:00 | ||
| Module Eleven – Taking Care of Yourself | 00:05:00 | ||
| Module Twelve – Wrapping Up | 00:05:00 | ||
| Administrative Management | |||
| Module One – Getting Started | 00:05:00 | ||
| Module Two – Why Your Office Needs Administrative Procedures | 00:05:00 | ||
| Module Three – Gathering the Right Tools | 00:05:00 | ||
| Module Four – Identifying Procedures to Include | 00:05:00 | ||
| Module Five – Top Five Procedures to Record | 00:05:00 | ||
| Module Six – What to Include in Your Binder (I) | 00:05:00 | ||
| Module Seven – What to Include in Your Binder (II) | 00:05:00 | ||
| Module Eight – Organizing Your Binder | 00:05:00 | ||
| Module Nine – What Not to Include in the Procedure Guide | 00:05:00 | ||
| Module Ten – Share Office Procedure Guide | 00:05:00 | ||
| Module Eleven – Successfully Executing the Guide | 00:05:00 | ||
| Module Twelve – Wrapping Up | 00:05:00 | ||
| Organisational Skills | |||
| Module One – Getting Started | 00:05:00 | ||
| Module Two – Remove the Clutter | 00:05:00 | ||
| Module Three – Prioritize | 00:05:00 | ||
| Module Four – Scheduling Your Time | 00:05:00 | ||
| Module Five – To Do Lists | 00:05:00 | ||
| Module Six – Paper and Paperless Storage | 00:05:00 | ||
| Module Seven – Organization in Your Work Area | 00:05:00 | ||
| Module Eight – Tools to Fight Procrastination | 00:05:00 | ||
| Module Nine – Organizing Your Inbox | 00:05:00 | ||
| Module Ten – Avoid the Causes of Disorganization | 00:05:00 | ||
| Module Eleven – Discipline is the Key to Stay Organized | 00:05:00 | ||
| Module Twelve – Wrapping Up | 00:05:00 | ||
| Organisational Skills Course for Administrator- Activities | 00:00:00 | ||
| Receptionist | |||
| Receptionist | 00:05:00 | ||
| Importance of Receptionist | 00:15:00 | ||
| Different Types of Receptionist & Roles | 01:00:00 | ||
| Communication Skills for Receptionist | 00:05:00 | ||
| Telephone Skills | 00:10:00 | ||
| Listening Skills | 00:15:00 | ||
| Taking Messages | 00:05:00 | ||
| Presenting & Appearance | 00:05:00 | ||
| Reservation Procedure | 00:15:00 | ||
| Confidentiality Checklist | 00:15:00 | ||
| Being Organized as Receptionist | 00:15:00 | ||
| Becoming a Successful Receptionist | 00:15:00 | ||
| Customer Relations & Dealings | |||
| Module One – Getting Started | 00:05:00 | ||
| Module Two – The Right Attitude Starts with You | 00:05:00 | ||
| Module Three – Stress Management (Internal Stressors) | 00:05:00 | ||
| Module Four – Stress Management (External Stressors) | 00:05:00 | ||
| Module Five – Transactional Analysis | 00:05:00 | ||
| Module Six – Why are Some Customers Difficult | 00:05:00 | ||
| Module Seven – Dealing with the Customer Over the Phone | 00:05:00 | ||
| Module Eight – Dealing with the Customer In Person | 00:05:00 | ||
| Module Nine – Sensitivity in Dealing with Customers | 00:05:00 | ||
| Module Ten – Scenarios of Dealing with a Difficult Customer | 00:05:00 | ||
| Module Eleven – Following up With a Customer Once You Have Addressed Their Issue | 00:05:00 | ||
| Module Twelve – Wrapping Up | 00:05:00 | ||
| Professional Telephone Receptionist Skills | |||
| Module One – Getting Started | 00:05:00 | ||
| Module Two – Core Skills Required | 00:05:00 | ||
| Module Three – Self-Management (I) | 00:05:00 | ||
| Module Four – Self-Management (II) | 00:05:00 | ||
| Module Five – Time Management (I) | 00:05:00 | ||
| Module Six – Time Management (II) | 00:05:00 | ||
| Module Seven – Organizing and Planning (I) | 00:05:00 | ||
| Module Eight – Organizing and Planning (II) | 00:05:00 | ||
| Module Nine – Communication (I) | 00:05:00 | ||
| Module Ten – Communication (II) | 00:05:00 | ||
| Module Eleven – Additional Challenges | 00:05:00 | ||
| Module Twelve – Wrapping Up | 00:05:00 | ||
| Mock Exam | |||
| Mock Exam- Diploma in Office Admin and Receptionist | 00:30:00 | ||
| Final Exam | |||
| Final Exam- Diploma in Office Admin and Receptionist | 00:30:00 | ||
| Certificate and Transcript | |||
| Order Your Certificates or Transcripts | 00:00:00 | ||
Take This Course
- £21.00
- 1 year
- Intermediate
- Course Certificate
- Number of Units74
- Number of Quizzes2
- 9 hours, 25 minutes Gift this course
Gift this courseShare Link on 
Instructors
Buying more than one of the same courses?
- 45% discount for orders of 10+ courses
- 55% discount for orders of 50+ courses
- 65% discount for orders of 100+ courses
Looking for a more personalised package?
contact us now
