Receptionist Skills and Customer Service Management

5( 1 REVIEWS )
523 STUDENTS

With this Receptionist Skills and Customer Service Management you will develop basic skills to apply for jobs such as receptionist, front office administrator, general office support. It will teach you superior skills to ensure you are able to effortlessly manage the most demanding tasks – making you a highly valued member of any business.

You will receive an understanding of what is involved in running a professional front office operation. The course will teach you superior keyboard skills, how to produce business documentation, great IT skills and how to speak the language of business. You’ll learn great administration skills and how to conduct yourself as a professional receptionist. You will also learn and practice techniques to promote positive language, action words and empathy statements to improve customer relations and promote a positive image for your organization.

Who is this course for?

Active Listening Course is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. This course is CPD accredited so you don’t have to worry about the quality.

Requirements

Our Active Listening Course is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc.

Career path

This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry.

Course Curriculum

Receptionist Skills
Receptionist
Receptionist 00:05:00
Importance of Receptionist 00:15:00
Different Types of Receptionist & Roles 01:00:00
Communication Skills for Receptionist 00:05:00
Telephone Skills 00:10:00
Listening Skills 00:15:00
Taking Messages 00:05:00
Presenting & Appearance 00:05:00
Reservation Procedure 00:15:00
Confidentiality Checklist 00:15:00
Being Organized as Receptionist 00:15:00
Becoming a Successful Receptionist 00:15:00
Communication Skills
Techniques To Be A Spontaneous Speaker 01:00:00
Knowledge Is Power – So Enrich Your Knowledge 01:00:00
Remarkable Tips To Introduce Yourself 01:00:00
Simple Strategies That Promote Conversations 01:00:00
Speaking From The Heart 01:00:00
Learn To Be A Good Listener First 00:30:00
Stop Bragging About Yourself 01:00:00
Easy Way To Start A Conversation 01:00:00
Handle Criticism Smartly 01:00:00
Asking For What You Want 00:30:00
Interpersonal Skills
Module One – Getting Started 00:30:00
Module Two – Verbal Communication Skills 01:00:00
Module Three – Non-Verbal Communication Skills 01:00:00
Module Four – Making Small Talk and Moving Beyond 01:00:00
Module Five – Moving the Conversation Along 01:00:00
Module Six – Remembering Names 01:00:00
Module Seven – Influencing Skills 01:00:00
Module Eight – Bringing People to Your Side 01:00:00
Module Nine – Sharing Your Opinion 01:00:00
Module Ten – Negotiation Basics 01:00:00
Module Eleven – Making an Impact 01:00:00
Module Twelve – Wrapping Up 00:30:00
Developing Interpersonal Skills Course- Activities 00:00:00
Office Management Skills
Building Your Management Team 01:00:00
Building A Successful Brand 01:00:00
Achieving Quality Through Teamwork 00:30:00
Keys To Staying Motivated 00:30:00
Improve Your Marketing 01:00:00
Provide Top Customer Service 00:30:00
Wrapping Up 00:30:00
Microsoft Word
Module One – Getting Started 00:30:00
Module Two – Opening 01:00:00
Module Three – Working with the Interface 01:00:00
Module Four – Your First Document 01:00:00
Module Five – Basic Editing Tasks 01:00:00
Module Six – Basic Formatting Tasks 01:00:00
Module Seven – Formatting Paragraphs 01:00:00
Module Eight – Advanced Formatting Tasks 01:00:00
Module Nine – Working with Styles 01:00:00
Module Ten – Formatting the Page 01:00:00
Module Eleven – Sharing Your Document 01:00:00
Module Twelve – Wrapping Up 00:30:00
Activities- Microsoft Word 00:00:00
Microsoft Excel
Module One – Getting Started 00:30:00
Module Two – Opening Excel 01:00:00
Module Three – Working with the Interface 01:00:00
Module Four – Your First Worksheet 01:00:00
Module Five – Viewing Excel Data 01:00:00
Module Six – Building Formulas 01:00:00
Module Seven – Using Excel Functions 01:00:00
Module Eight – Using Quick Analysis 01:00:00
Module Nine – Formatting Your Data 01:00:00
Module Ten – Using Styles, Themes, and Effects 01:00:00
Module Eleven – Printing and Sharing Your Workbook 01:00:00
Module Twelve – Wrapping Up 01:00:00
Activities – Microsoft Excel 00:00:00
Microsoft PowerPoint
Module One – Getting Started 00:30:00
Module Two – Opening PowerPoint 01:00:00
Module Three – Working with the Interface 01:00:00
Module Four – Your First Presentation 01:00:00
Module Five – Working with Text 01:00:00
Module Six – Formatting Text and Paragraphs 01:00:00
Module Seven – Adding Pictures 01:00:00
Module Eight – Advanced Formatting Tasks 01:00:00
Module Nine – Working with Transitions and Animations 01:00:00
Module Ten – Setting Up Your Slide Show 01:00:00
Module Eleven – Showtime! 01:00:00
Module Twelve – Wrapping Up 00:30:00
Activities-Microsoft PowerPoint 00:00:00
Customer Service Management
Understanding Customer Service
Understanding Customer Service 00:17:00
Identifying Customer Expectations 00:06:00
Providing Excellent Customer Service 00:07:00
Focusing on the Customer
Focusing on the Customer 00:08:00
Customer Service and the Telephone
Customer Service and the Telephone 00:08:00
Handling Complaints
Handling Complaints 00:12:00
Enduring Stress
Enduring Stress 00:13:00
Business Communication
Identifying Basic Communication Techniques 00:09:00
Formal and Informal Communication 00:02:00
Verbal and Non-verbal Communication
Describing Verbal and Non-verbal Communication 00:04:00
Understanding Body Language 00:05:00
Making Effective Presentations 00:10:00
Fundamentals of Productive Meetings 00:08:00
Written Communication
Written Communication 00:13:00
Electronic Communication
Electronic Communication 00:19:00
Communicating with Graphics
Creating Graphics for Business Communication 00:04:00
Communicating Static Information 00:03:00
Communicating Dynamic Information 00:03:00
Effectively Working for Your Boss
Representing Your Boss 00:06:00
Communicating Your Boss’s Decisions 00:03:00
Supporting Your Boss and Colleagues 00:04:00
Building a Partnership with Your Boss 00:13:00
Identifying Goals
Identifying Goals  00:10:00
Effective Energy Distribution
Energy Distribution  00:09:00
Time Logs 00:11:00
Working with Your Personal Style
Personal World View 00:10:00
Strengths  00:09:00
Building Your Toolbox
A Building Your Toolbox  00:10:00
Establishing Your Action Plan
Establishing Your Action Plan  00:11:00
Getting Started with Word
Navigate in Microsoft Word 00:12:00
Create and Save Word Documents 00:24:00
Manage Your Workspace 00:06:00
Edit Documents 00:16:00
Preview and Print Documents 00:04:00
Customize the Word Environment 00:08:00
Formatting Text and Paragraphs
Apply Character Formatting 00:17:00
Control Paragraph Layout 00:19:00
Align Text Using Tabs 00:07:00
Display Text in Bulleted or Numbered Lists 00:03:00
Apply Borders and Shading 00:04:00
Working More Efficiently
Make Repetitive Edits 00:06:00
Apply Repetitive Formatting 00:10:00
Use Styles to Streamline Repetitive Formatting Tasks 00:14:00
Managing Lists
Sort a List 00:05:00
Format a List 00:06:00
Adding Tables
Insert a Table 00:07:00
Modify a Table 00:06:00
Format a Table 00:03:00
Convert Text to a Table 00:04:00
Inserting Graphic Objects
Insert Symbols and Special Characters 00:04:00
Add Images to a Document 00:11:00
Controlling Page Appearance
Apply a Page Border and Color 00:03:00
Add Headers and Footers 00:06:00
Control Page Layout 00:05:00
Add a Watermark 00:04:00
Preparing to Publish a Document
Check Spelling Grammar and Readability 00:07:00
Use Research Tools 00:06:00
Check Accessibility 00:03:00
Save a Document to Other Formats 00:04:00
Getting Started with Microsoft Office Excel 2016
Navigate the Excel User Interface 00:28:00
Use Excel Commands 00:10:00
Create and Save a Basic Workbook 00:19:00
Enter Cell Data 00:12:00
Use Excel Help 00:05:00
Performing Calculations
Create Worksheet Formulas 00:15:00
Insert Functions 00:17:00
Reuse Formulas and Functions 00:17:00
Modifying a Worksheet
Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00
Search for and Replace Data 00:09:00
Use Proofing and Research Tools 00:07:00
Formatting a Worksheet
Apply Text Formats 00:17:00
Apply Number Format 00:08:00
Align Cell Contents 00:09:00
Apply Styles and Themes 00:12:00
Apply Basic Conditional Formatting 00:11:00
Create and Use Templates 00:07:00
Printing Workbooks
Preview and Print a Workbook 00:10:00
Set Up the Page Layout 00:08:00
Configure Headers and Footers 00:07:00
Managing Workbooks
Manage Worksheets 00:05:00
Manage Workbook and Worksheet Views 00:07:00
Manage Workbook Properties 00:05:00
Mock Exam
Mock Exam- Receptionist Skills and Customer Service Management 00:30:00
Final Exam
Final Exam- Receptionist Skills and Customer Service Management 00:30:00

Course Reviews

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  1. ABSOLUTELY FANTASTIC

    5

    I LOVED THE COURSE. I have been working as customer service advisor/reception for the big part of my life but never thought about having a certification.

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