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Retail Assistant Training

5( 1 REVIEWS )

Retail is a growing industry, and there’s plenty of options for you if you’re interested in a retail career!

The Retail Assistant Training is designed to provide you with a solid understanding of the most in-demand retail skills and introduce you to the best practices for developing your expertise in project and people management, leadership, sales and customer service, operations, etc.

This comprehensive course is full of information and discusses strong leadership and the ability to train and supervise others, oversee stores, display goods, provide information on products and prices, and many more. Moreover, explore how to deal with difficult and sometimes unexpected situations and be able to work effectively within a team.

Who is this course for?

Retail Assistant Training is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. This course is CPD accredited so you don’t have to worry about the quality.


Our Retail Assistant Training is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc.

Career path

This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry.

Course Curriculum

Module 01
Introduction to Retail Sector 00:15:00
The Retail Sector in The UK 00:25:00
What is Retail Sales Assistant 00:20:00
Module 02
Handling Merchandise in Retail Management 00:30:00
Structure of Your Business 01:00:00
The Sales Process and Checkout 00:30:00
POS (Point of Sale) Retail System 00:15:00
Importance of Consumer Behaviour 00:30:00
Importance of Communication in Retail Industry 00:15:00
Module 03
Understanding Customer Expectations 00:10:00
Customer Service And Customer Satisfaction In Retailing 00:10:00
Customer Value And Satisfaction 00:15:00
Effective Inventory Management 01:00:00
Choosing a Retail Store Location 00:30:00
Provide Customer Service Excellence To The External Customer 00:30:00
Provide Customer Service Excellence To The Internal Customer 00:10:00
Standards of Performance 00:30:00
Module 04
Retail Psychology 00:30:00
Manage Your Suppliers 00:30:00
Negotiate The Right Deal With Suppliers 00:30:00
Develop Store Security Procedures 00:15:00
Management Skills For Leading Your Team 00:15:00
Retail Marketing 00:15:00
Module 05
The Retail Marketing Mix 00:30:00
Levels Of Customer Satisfaction 00:15:00
Brand Loyalty 00:15:00
Customer Satisfaction Questionnaire 00:15:00
Role of Coupons in Retail Marketing 00:15:00
Retail Brand Management 00:15:00
Health And Safety Obligations For Retailers 00:15:00
Consumer Rights Act 00:30:00

Course Reviews


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  1. Overall Course Review


    I am happy to have gain a certificate in retail, it has confirmed my previous working experience in high street stores. The curriculum includes important information in retail management.




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