Office Admin and Customer Service Diploma

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703 STUDENTS

Description:

Office admin, the heart of an organization, plays a vital role in office administration. A good administrative skill enhances individual as well as organizational growth. Learn every single important aspect to kick-start your career in this field through our Office Admin and Customer Service Diploma course.

The precise contents of the course teach you how to deal with administrative functions, different letter writing, documentation, reporting, recordkeeping, documentation. The course also teaches you how to manage customer, speak with them in a sound bite, and serve them with their demand.

At the end of the course, you will become an efficient admin knowing all the lurid aspects of administrative procedures.

Who is the course for?

  • Professionals, employees or businessmen who want to improve the administration and customer service department of their company.
  • People who want to know how administrative management and customer service work.

Entry Requirement:

  • This course is available to all learners, of all academic backgrounds.
  • Learners should be aged 16 or over to undertake the qualification.
  • Good understanding of English language, numeracy and ICT are required to attend this course.

Career path

This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry.

Course Curriculum

Admin Support
Module One – Getting Started 00:30:00
Module Two – Getting Organized (I) 00:05:00
Module Three – Getting Organized (II) 00:05:00
Module Four – Managing Time 00:05:00
Module Five – Getting It All Done On Time 00:05:00
Module Six – Special Tasks 00:05:00
Module Seven – Verbal Communication Skills 00:05:00
Module Eight – Non-Verbal Communication Skills 00:05:00
Module Nine – Empowering Yourself 00:05:00
Module Ten – The Team of Two 00:05:00
Module Eleven – Taking Care of Yourself 00:05:00
Module Twelve – Wrapping Up 00:05:00
Administrative Management
Module One – Getting Started 00:05:00
Module Two – Why Your Office Needs Administrative Procedures 00:05:00
Module Three – Gathering the Right Tools 00:05:00
Module Four – Identifying Procedures to Include 00:05:00
Module Five – Top Five Procedures to Record 00:05:00
Module Six – What to Include in Your Binder (I) 00:05:00
Module Seven – What to Include in Your Binder (II) 00:05:00
Module Eight – Organizing Your Binder 00:05:00
Module Nine – What Not to Include in the Procedure Guide 00:05:00
Module Ten – Share Office Procedure Guide 00:05:00
Module Eleven – Successfully Executing the Guide 00:05:00
Module Twelve – Wrapping Up 00:05:00
Organisational Skills
Module One – Getting Started 00:05:00
Module Two – Remove the Clutter 00:05:00
Module Three – Prioritize 00:05:00
Module Four – Scheduling Your Time 00:05:00
Module Five – To Do Lists 00:05:00
Module Six – Paper and Paperless Storage 00:05:00
Module Seven – Organization in Your Work Area 00:05:00
Module Eight – Tools to Fight Procrastination 00:05:00
Module Nine – Organizing Your Inbox 00:05:00
Module Ten – Avoid the Causes of Disorganization 00:05:00
Module Eleven – Discipline is the Key to Stay Organized 00:05:00
Module Twelve – Wrapping Up 00:05:00
Organisational Skills Course for Administrator- Activities 00:00:00
Customer Relations and Dealings
Module One – Getting Started 00:05:00
Module Two – The Right Attitude Starts with You 00:05:00
Module Three – Stress Management (Internal Stressors) 00:05:00
Module Four – Stress Management (External Stressors) 00:05:00
Module Five – Transactional Analysis 00:05:00
Module Six – Why are Some Customers Difficult 00:05:00
Module Seven – Dealing with the Customer Over the Phone 00:05:00
Module Eight – Dealing with the Customer In Person 00:05:00
Module Nine – Sensitivity in Dealing with Customers 00:05:00
Module Ten – Scenarios of Dealing with a Difficult Customer 00:05:00
Module Eleven – Following up With a Customer Once You Have Addressed Their Issue 00:05:00
Module Twelve – Wrapping Up 00:05:00
Customer Service: Telephone Etiquette
Module One – Getting Started 00:30:00
Module Two – Aspects of Phone Etiquette 01:00:00
Module Three – Using Proper Phone Language 01:00:00
Module Four – Eliminate Phone Distractions 01:00:00
Module Five – Inbound Calls 01:00:00
Module Six – Outbound Calls 01:00:00
Module Seven – Handling Rude or Angry Callers 01:00:00
Module Eight – Handling Interoffice Calls 01:00:00
Module Nine – Handling Voicemail Messages 01:00:00
Module Ten – Methods of Training Employees 01:00:00
Module Eleven – Correcting Poor Telephone Etiquette 01:00:00
Module Twelve – Wrapping Up 00:30:00
Customer Relationship Management
Customer Relationship Management 00:10:00
What CRM Is and Who It Serves 00:15:00
Checklist for Success 00:15:00
Requirement Driven Product Selection 00:15:00
Considerations in Tool Selection 00:15:00
Strategies for Customer Retention 00:15:00
Building the Future 00:15:00
Homegrown vs. Application Service Provider 00:15:00
Evaluating and Reviewing Your Program 00:15:00
The Development Team 00:15:00
Microsoft Office Word
Module One – Getting Started 00:30:00
Module Two – Opening 01:00:00
Module Three – Working with the Interface 01:00:00
Module Four – Your First Document 01:00:00
Module Five – Basic Editing Tasks 01:00:00
Module Six – Basic Formatting Tasks 01:00:00
Module Seven – Formatting Paragraphs 01:00:00
Module Eight – Advanced Formatting Tasks 01:00:00
Module Nine – Working with Styles 01:00:00
Module Ten – Formatting the Page 01:00:00
Module Eleven – Sharing Your Document 01:00:00
Module Twelve – Wrapping Up 00:30:00
Microsoft Office Powerpoint
Module One – Getting Started 00:30:00
Module Two – Opening PowerPoint 01:00:00
Module Three – Working with the Interface 01:00:00
Module Four – Your First Presentation 01:00:00
Module Five – Working with Text 01:00:00
Module Six – Formatting Text and Paragraphs 01:00:00
Module Seven – Adding Pictures 01:00:00
Module Eight – Advanced Formatting Tasks 01:00:00
Module Nine – Working with Transitions and Animations 01:00:00
Module Ten – Setting Up Your Slide Show 01:00:00
Module Eleven – Showtime! 01:00:00
Module Twelve – Wrapping Up 00:30:00
Microsoft Office Excel
Module One – Getting Started 00:30:00
Module Two – Opening Excel 01:00:00
Module Three – Working with the Interface 01:00:00
Module Four – Your First Worksheet 01:00:00
Module Five – Viewing Excel Data 01:00:00
Module Six – Building Formulas 01:00:00
Module Seven – Using Excel Functions 01:00:00
Module Eight – Using Quick Analysis 01:00:00
Module Nine – Formatting Your Data 01:00:00
Module Ten – Using Styles, Themes, and Effects 01:00:00
Module Eleven – Printing and Sharing Your Workbook 01:00:00
Module Twelve – Wrapping Up 01:00:00
Mock Exam
Mock Exam- Office Admin and Customer Service Diploma 00:30:00
Final Exam
Final Exam- Office Admin and Customer Service Diploma 00:30:00

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